FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As the owner of a prestigious company specializing in tree services, I am pleased to provide you with transparent and clear information about our prices: First, I want to emphasize that our priority is to provide unsurpassed quality service. Our prices reflect not only the caliber of work performed but also the experience, training and dedication of our team. 1- Pricing Structure: Our prices vary according to the type of service requested. Whether pruning, transplanting, removal or any other specialized service, each task has its base rate that considers the time, equipment and labor required. 2-Discounts: We offer discounts for repeat customers and for large-scale projects. There are also seasonal and new client promotions. I suggest you stay tuned to our communications or visit our website to take advantage of these offers. 3-Special Rates: In the case of complex projects or emergency situations, such as after a storm, special rates may apply. However, we guarantee transparency and will inform you in advance of any price adjustments. Free Consultations: We are pleased to offer free evaluations and consultations for our potential clients. This allows us to understand your needs and provide you with a suitable quote with no strings attached. Commitment to Quality: Although we are a reputable company and our rate may be slightly higher than some competitors, we guarantee a flawless, safe and durable job, which in the long run represents savings for our clients. Finally, we are always happy to discuss and clarify any questions about our prices. Our goal is to make you feel confident and satisfied with the investment you make by choosing us. Thank you for considering our company for your tree care needs!
- What is your typical process for working with a new customer?
Nelson Tames owner of this company greets you is a pleasure to offer all our customers, both old and new, the highest quality in our services. In addition, we are pleased to announce that on this platform we are offering a special 10% discount to all our clients. Once you contact us, we will send you a discount coupon that you will need to present when our team visits your location for an estimate. About the typical process with a new client: Initial Consultation: When contacting us, we first briefly discuss your needs and concerns related to your trees or property. Estimate Visit: Next, we schedule a visit to your property for a detailed evaluation. It is at this time that you will present the discount coupon so that it can be applied to your service. Proposal: After the evaluation, we present you with a proposal that includes the recommended services, the associated costs (including your discount) and a proposed timeline. Confirmation: Once you are satisfied with the proposal and accept, we arrange the dates and logistics to carry out the work. Execution: Our trained and experienced team will perform the work as agreed, ensuring that everything is done to the highest safety and quality standards. Final Review: Upon completion of the job, we do a review with you to make sure everything has been done to your satisfaction and offer recommendations for future care or services if needed. We are excited to be able to offer you this discount and look forward to the opportunity to demonstrate the excellence and dedication we are known for in tree care and service. Thank you for considering our company for your arboricultural needs!
- What education and/or training do you have that relates to your work?
Professional Certifications: We are proud to have Certified Arborists by the International Society of Arboriculture (ISA). This certification is a guarantee that our professionals have passed rigorous examinations and maintain their continuing education to stay current with the best practices in tree care. Safety Training: Safety is paramount in our business. Therefore, our team receives regular training in safe climbing techniques, machinery use, and emergency procedures. Workshops and Seminars: We attend and, on occasion, organize workshops, seminars and conferences on the latest techniques, research and trends in the arboricultural world. This allows us to be at the forefront of our field and offer cutting edge services to our clients. Field Experience: In addition to formal education, I firmly believe that field experience is one of the best forms of learning. Our team, with decades of combined experience, has faced and overcome countless real-world challenges, giving them a deep and practical understanding of tree care. It is this combination of formal education, hands-on training and experience that sets us apart and allows us to provide the highest quality service to all of our clients. We are committed to excellence and continuous improvement in all aspects of our work.