FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent. We provide detailed quotes upfront, so there are no hidden fees. Occasionally, we offer discounts and promotions, which we communicate clearly to our customers. We also offer financing options to make our products and services more accessible.
- What is your typical process for working with a new customer?
When working with a new customer, our process includes: Initial Contact: We start with a phone call or email to understand your needs and answer any preliminary questions. Consultation: We schedule a virtual or home visit to assess your space and discuss your options. Proposal: We provide a detailed proposal outlining the recommended solutions and costs. Installation: Once you approve the proposal, our team schedules and completes the installation. Follow-Up: After installation, we ensure you are satisfied with the work and provide ongoing support and maintenance as needed.
- What education and/or training do you have that relates to your work?
Our team includes certified professionals with the following qualifications: 1. Home Improvement Contractor: Licensed in both New Jersey (NJ) and Pennsylvania (PA). 2. Licensed Elevator Mechanic: Certified in New Jersey (NJ).