FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have hourly rates for service calls. We try to evaluate the problem within the first hour and hopefully are able to tell you what is needed to fix it. We will inform you if it is expected to exceed the cost of an hour. We try our hardest to inform the customer of expected cost prior to doing any repairs.
- What is your typical process for working with a new customer?
We always accept new customers and treat them as if there are an existing customer. We treat all our customers fairly and as if they were extended family members. We are a family owned company and treat our customers as family too.
- What education and/or training do you have that relates to your work?
All our employee's are licensed plumbers and gas technicians. They also take classes to stay up with the building codes and new laws as needed to renew the tech's licenses each year.