FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We may not always be the lowest estimate, but we pride ourselves on delivering honest and carefully crafted pricing. Our estimates are designed with your budget in mind, ensuring accuracy and transparency from the start. Unlike some contractors who may offer lowball estimates to secure a project, only to later overwhelm you with revisions and unexpected change orders, we focus on creating a realistic plan that minimizes surprises. Our approach saves you time, money, and frustration by delivering quality work at a fair and honest price.
- What is your typical process for working with a new customer?
1. Initial Consultation: We start by scheduling a meeting to discuss your project goals, budget, and timeline. Whether it’s property services or a construction project, we listen carefully to understand your vision and specific needs. 2. Detailed Proposal: After our consultation, we provide a detailed proposal outlining the scope of work, estimated costs, and project timelines. Transparency is key, so we ensure there are no surprises along the way. 3. Agreement and Planning: Once the proposal is approved, we formalize the agreement and begin planning. This includes obtaining any necessary permits, coordinating schedules, and preparing for the project’s start. 4. Execution: Our skilled team gets to work, keeping you informed at every stage. We prioritize quality, safety, and efficiency to ensure your complete satisfaction. 5. Completion and Follow-Up: Upon project completion, we conduct a thorough walkthrough with you to ensure everything meets your expectations. We remain available for any follow-up questions or additional services you may need. At North by South, we pride ourselves on delivering a stress-free, professional experience from start to finish.
- What education and/or training do you have that relates to your work?
Our team brings a wealth of training and education to every project. We hold a Massachusetts Construction Supervisor License, a South Carolina Contractor License, and OSHA certification, ensuring safety and compliance on all job sites. Additionally, we’re proud to have a team member with a Bachelor’s Degree in Construction Science, providing a strong foundation in advanced construction techniques and project management. With this combination of credentials and hands-on experience, we deliver industry-leading expertise and craftsmanship to every project.