FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparency and fairness in pricing for our embroidery and quilting projects. Since each project is unique in size, complexity, and design, our pricing varies accordingly. Whether you're looking to embroider your company logo onto garments or create a custom quilt, we ensure that our pricing reflects the individual requirements of your project. Additionally, with every embroidery request, we include the digitization of your logo as part of our service, ensuring that your design is accurately translated into stitches. For a personalized quote that considers your specific needs and preferences, please don't hesitate to contact us directly. Our team is dedicated to providing exceptional quality and service tailored to your budget and vision.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to ensure clarity, communication, and satisfaction every step of the way. It begins with a consultation, which can be conducted via phone or email, where we take the time to understand your project's requirements. Whether you're looking for promotional products, personalized gifts, or embroidered apparel such as jackets, shirts, or towels, we'll discuss your vision and objectives in detail. During this consultation, we'll gather information about your preferred materials, colors, designs, and any specific customization requests you may have. To help you visualize the final product, we provide a project mockup that showcases various design options and placements. This mockup is a comprehensive reference, ensuring you have all the information you need to make an informed decision about your project. We welcome any questions or concerns you may have and are committed to providing you with exceptional service and support throughout the entire process.
- What education and/or training do you have that relates to your work?
With over 20 years of experience in the industry, our expertise is backed by a wealth of hands-on knowledge and continuous learning. Throughout our career, we've remained dedicated to staying abreast of the latest trends, technologies, and techniques in our field. This commitment to ongoing education ensures that we have the most up-to-date skills and insights to deliver exceptional client results. In addition to our extensive experience, we're proficient in utilizing state-of-the-art equipment and tools to enhance our work. We constantly strive to elevate our skills and capabilities by mastering new embroidery and quilting techniques, staying updated on the latest software advancements, or refining our craftsmanship with modern equipment.