FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We strive to be transparent about our pricing to ensure that our customers can make informed decisions. Our pricing varies depending on the specific service you require. We offer competitive rates, and we are always happy to discuss any discounts that may be available. Additionally, we will always inform you of any fees or additional costs upfront, so you can decide if the service is within your budget. We understand that pricing can be a concern for many of our customers, and we are committed to working with you to find a solution that fits your needs and budget. If you have any questions or concerns about our pricing, please don't hesitate to reach out to us.
- What is your typical process for working with a new customer?
We're thrilled to have the opportunity to work with new customers, and we want to make the process as smooth and straightforward as possible. Firstly, we will have an initial consultation with you to understand your needs and requirements. During this conversation, we'll listen carefully to your concerns and ask questions to ensure we have a complete understanding of your situation. Next, we'll provide you with a detailed breakdown of the services we recommend, including the cost and expected timeline for completion. We'll also inform you of any potential risks and benefits associated with the services we're proposing. Once you've approved the recommended services and agreed to the pricing, we'll schedule a time for the work to be carried out. We'll keep you updated throughout the process and inform you of any issues or challenges that may arise. Finally, we'll follow up with you to ensure that you are satisfied with the work we've done and to answer any questions you may have. We take great pride in our work and want to ensure that every customer has a positive experience working with us. If you have any additional questions or concerns about our process, please don't hesitate to contact us.
- What education and/or training do you have that relates to your work?
At Fixtronics, we understand the importance of education and training when it comes to delivering quality services to our clients. Our team members possess a diverse range of education and training, including degrees in computer science, information technology, and related fields. Additionally, many of our staff members hold certifications and have undergone specialized training in areas such as cybersecurity, web development, and network management. We also encourage ongoing professional development and training to ensure that our team members stay up to date with the latest technology and industry best practices. We believe that education and training are critical components of our ability to provide exceptional service to our clients.