FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We work with suppliers that offer discounts so that we can pass the lower price to you.
- What is your typical process for working with a new customer?
Ideally, we want to work with a customer before there is a problem. Our goal is to provide preventative maintenance so that you don't need emergency services. A recommended example of preventative maintenance includes cleaning the coils of your HVAC system at least annually. An HVAC system with dirty coils works harder than it is engineered to work. Over worked systems have a higher than normal component failure which will cost you money.
- What education and/or training do you have that relates to your work?
Our technicians are licensed in NC as an Environmental Protection Agency (EPA) HVAC Journeyman. Technicians complete 40 hours of training a year. As smart home systems become more popular, ongoing training is a necessity.