FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Silver and Gold Bundle Packages are our best discount offerings. You can save 4% paying a year in advance. First responders, teachers, and senior citizen discounts.
- What is your typical process for working with a new customer?
New potential customers first speak with a member of our administrative team, who reviews service options and pricing over the phone. Once the customer decides, the representative schedules the appointment and sets up their account. The local pest control route manager then visits the property, conducts the service, and provides a detailed service report. Future services are scheduled and communicated based on the customer’s preferred method, such as text, email, or phone call.
- What education and/or training do you have that relates to your work?
All employees receive comprehensive internal training along with state-required certification for pest and termite control, as mandated by the North Carolina Department of Agriculture and Consumer Services. Product-specific training is provided through manufacturer-led modules and in-person sessions during scheduled meetings. Additionally, our experienced operations and office managers provide ongoing training to their teams. Martin Exterminating also offers reimbursement for education and college-level certifications related to entomology.