FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We care about quality workmanship at a fair price. Each job is quoted based on the work required for your roof repair/gutter work. We will work with any budget and offer monthly payment plans.
- What is your typical process for working with a new customer?
Just like people, every home is different. We work to quickly address your concerns - most visits are scheduled within 2 days of the initial call at no charge. Our trained inspector will go to your home and look at the area of concern. At that point he will share pictures on what was found and recommend next steps. We take the time to talk through to differnt options to complete the repair and discuss next steps.
- What education and/or training do you have that relates to your work?
We bring over 40 years construction knowledge and customer service to our clients. We know home repairs can be stressful and we like to over-communicate work schedules, repair updates and share completion photo's. The Village Roofs team consists of a NC Licensed General Contrator, a Home Insurance Expert and fully vetted installation crews. On all roof installations there is a field operations team member on-site to answer questions and assure the work is completed to our standards.