FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At SOS Locksmith, we believe in transparent and fair pricing. Here’s what you should know: ✅ Upfront Pricing – We provide price estimates before starting any job. No hidden fees. ✅ Service Call Fee – A standard service call fee applies, which covers travel and diagnosis. ✅ Competitive Rates – Our pricing is competitive and based on the complexity of the job. ✅ Discounts – We offer discounts for seniors, military personnel, and first-time customers. ✅ Emergency Services – After-hours and emergency services may include an additional fee. For a free quote or more details, feel free to call or text us!
- What is your typical process for working with a new customer?
At SOS Locksmith, we make the process simple, fast, and hassle-free: 1️⃣ Initial Contact – Call or text us with your locksmith needs. We’ll ask for details about your situation to provide an accurate quote. 2️⃣ Price Estimate – We provide a transparent estimate before dispatching a technician. 3️⃣ Fast Response – Once confirmed, we promptly dispatch a locksmith to your location. 4️⃣ Service Completion – Our skilled technician will efficiently complete the job, ensuring everything works perfectly. 5️⃣ Payment & Receipt – We accept multiple payment methods and provide a receipt for your records. Customer satisfaction is our top priority. Contact us today for reliable locksmith services!
- What education and/or training do you have that relates to your work?
At SOS Locksmith, we have extensive training and hands-on experience in the locksmith industry, including: ✅ Professional Locksmith Certification – Trained in residential, commercial, and automotive locksmithing. ✅ Ongoing Education – Continuously staying updated on the latest lock technologies and security systems. ✅ Hands-On Experience – Years of real-world experience handling lockouts, rekeying, key duplication, lock installations, and more. ✅ Licensed & Insured – Providing reliable and professional service you can trust. Locksmith License issued by North Carolina Locksmith Licensing Board. With our expertise, we ensure fast, efficient, and high-quality locksmith services for every customer.