FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I will also accept checks from businesses as a form of payment in addition to cash or Venmo. My fees are competitive and based on the class being taught and the number of students participating. The cost of the class covers all instruction, materials, testing, and a course completion E-card issued by the American Heart Association. There is never an additional charge for traveling outside of the Charlotte, NC area.
- What is your typical process for working with a new customer?
Communication is very important. I try to get as much information as possible to cater a class specific to the needs of my customers. I want my customers to be comfortable and understand that my goal is to provide them with the best education possible. I am patient and will work with individuals as long as it takes for them to feel confident in their ability to provide quality CPR to adults, children, and infants.
- What education and/or training do you have that relates to your work?
I have been an instructor for over 30 years and know the importance of being a good communicator and listener. I am certified through the American Heart Association and maintain their high standards for quality instruction.