Extra Mile Home Services

$75/service call

(waived if hired)

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Introduction

Second generation plumbers. Taught by our father. Right from our earliest memories it was "let's go to work" and in the plumbing truck with our dad. He taught us everything! He taught us that our sole purpose is to provide the absolute highest level of plumbing service to our fellow man, He taught us to share our knowledge and experiences with each and every interaction. He taught to love people and understand empathy and that we are here to help. He taught us to grow plumbers from within, with GREAT CORE Values and to ensure they know how to be the best at their trade. We are here to upset the market with our ability to custom tailor our options and create winning outcomes for everyone! To upset the market with our ability to get the job done right the first time, cleanliness, communication, pride in our workmanship. It all shows through. Our father used to say "We go the EXTRA MILE for our customers each and every time". That is why we named this entity Extra Mile Home Services. For our dad. RIP Vern Cline. We have taken our plumbing knowledge, years in the trenches, in the classrooms, coupled with our knowledge in the water damage / restoration world as well we know we are here to stay and provide top notch experiences for the residents of North Carolina. Not only can we make the leak stop, BUT we can also clean it all up and ensure success and perhaps save further damages from being caused. Thi is done with our Water Damage Restoration/Mold Services that we offer as well :) Please give us the opportunity to serve you and your home and you will see the difference. -Chris Cline Extra Mile Home Services

Overview

Hired 3 times

Serves Graham, NC

Background checked

License verified

2 employees

1 year in business

Business hours

SunClosedMon7:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Featured Projects

49 photos

Water Dry out and Mold Remediation
Water Damage Cleanup and Restoration

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

12 reviews

5

100%

4

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3

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This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:

Thumbtack Customer

Aug 23, 2024

·

From Google

We recently bought a nice house in Burlington. A 1950 constructed house, we knew there were repairs waiting and upgrades we wanted to consider. We searched for the right plumbing company to support us and, after a review of many of the local plumbing providers, we selected Extra Mile Home Services. The company is led by a two-brother team based in Graham, NC. We could not have done any better than this technically qualified company. What is best about them though is their absolute dedication to their clients. They focus on finding root causes to the plumbing issues needing repairs and listening to the customers desired upgrade end-state to deliver the best results.Extra Miles Mark and Chris worked with us to fix visible plumbing problems and replumb some ticking time bombs (slipshod plumbing done in creative ways) that were done to the house years ago. They also replaced our 21+ year old hot water heater walking us through the options of electric/gas and tank/tankless and supported our desire to move it to a totally different area of the house. They even took out an old cast iron tub and installed a walk-in shower in one of the bathrooms.Mark and Chris are honest and hard-working. They do not try to up-sell, nor pad invoices and they communicate clearly on all work issues. They love challenges and are effective plumbing detectives." We strongly recommend them for any and all plumbing and other home services such as bathroom conversions.

Extra Mile Home Services's reply

Hi Bill, thank you so much for this amazing 5-star review of our business. We started this solely on the principal that our father taught us and that is in customer service we always "Go the Extra Mile" when providing home services. Reading this review and judging from our conversations I truly feel that we performed Extra Mile service for you and your home. Thank you for this opportunity, we are neighbors, friends and I look forward to another heartfelt conversation with you. Our father used to call service calls "visits" because of his love for people. Mark and I cherish that and hold those values. I hope you have a great rest of your weekend, and you enjoy that new home it is beautiful sir. -Chris & Mark

Greg M.

Sep 21, 2024

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Hired on Thumbtack

These guys were professional, on time, great communicators, and do quality work. I highly recommend their services.

Details: No, repair is not urgent • No, the building is not currently flooded • House

Plumbing Pipe Repair

Thumbtack Customer

Aug 28, 2024

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From Google

I had an emergency plumbing issue and needed services soon! I called Extra Mile Home Services because I saw they were family owned. After speaking with Mark, I felt like I made the right decision. The brothers arrived on time and got the job done! They were friendly and easy to talk to. Mark, thanks for the encouraging words! Will definitely recommend their services!

Extra Mile Home Services's reply

Hi Tamonika, thank you for being such a pleasure to work for. We snaked it several times! Wish you well in all of your future endeavors! Thank you for this 5-star review, we appreciate it so much. -Chris

Thumbtack Customer

Jul 31, 2024

·

From Google

These guys are the best! They did a great job, they were easy to talk to, they explained everything they did and showed it to me, and their price was very reasonable. I would highly recommend them!!

Extra Mile Home Services's reply

Dr. Karpel, it was a pleasure serving you and your new home. Thank you for the lunches, the conversation and for allowing us to be your plumbers. You guys were such great hosts. Enjoy your new home! -Chris

Thumbtack Customer

Jul 18, 2024

·

From Google

Called extra mile for an issue with my water heater, they were polite and response was quick to my home. They came out and diagnosed the issue as a leak and was able to fix it same day. Definitely calling again for any further home issues that may arise.

Extra Mile Home Services's reply

Hi Shelby, thank you for this awesome review of our business. We are thankful for the opportunity to serve your home. I hope you have a great rest of your day! -Chris

Credentials

License

License Type: Plumber – Class II (NC)

License verified on 9/16/2024

Background Check

Christopher Cline

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We price each job per job. Meaning, we evaluate the customers needs, wants and concerns and evaluate the situation and price according to what it will take to complete the job. There is no surprises or anything like that. What number we give is what number we need to perform the work and get it done with warranties and all considered. Every attempt is made to be reasonable and maintain industry standard pricing.
What is your typical process for working with a new customer?
We make it as seamless as possible. We get your basic information, book a call. We text when we are on our way to your home typically 30-45 minutes in advance. We arrive at the home, perform a visual inspection, have a conversation with the homeowner, discuss needs, wants and concerns. Once pricing has been given, agreed upon we will begin the work per the details we discussed. :)
What education and/or training do you have that relates to your work?
-We are licensed plumbers in (3) states of the United States. -We hold Tracpipe Gas line certifications -We hold NC Septic Installation licenses -We hold Pex piping installation licenses -Licensed home inspector -Certifications from Noritz Factory Tankless Water Heater Certified Technicians -OSHA 10-HR. certified technicians