FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price each job per job. Meaning, we evaluate the customers needs, wants and concerns and evaluate the situation and price according to what it will take to complete the job. There is no surprises or anything like that. What number we give is what number we need to perform the work and get it done with warranties and all considered. Every attempt is made to be reasonable and maintain industry standard pricing.
- What is your typical process for working with a new customer?
We make it as seamless as possible. We get your basic information, book a call. We text when we are on our way to your home typically 30-45 minutes in advance. We arrive at the home, perform a visual inspection, have a conversation with the homeowner, discuss needs, wants and concerns. Once pricing has been given, agreed upon we will begin the work per the details we discussed. :)
- What education and/or training do you have that relates to your work?
-We are licensed plumbers in (3) states of the United States. -We hold Tracpipe Gas line certifications -We hold NC Septic Installation licenses -We hold Pex piping installation licenses -Licensed home inspector -Certifications from Noritz Factory Tankless Water Heater Certified Technicians -OSHA 10-HR. certified technicians