FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have eliminated unnecessary overhead which allows us to provide extraordinary service keeping in mind fair pricing to our customers.
- What is your typical process for working with a new customer?
The most important thing I can do as a business owner is to really listen to what a client wants. Understanding this makes sure that during my diagnostic inspection keys in on what is most important to my potential client. Then it is a discussion with the homeowner on the proper repairs needed. I always explain the option(s) and the Pros and Cons of these. This allows for a practical approach to the project at hand. If I am awarded the project, I personally am at the jobsite when we start to answer any questions the homeowner(s) might have. Again, I am there at the completion of the project to make sure all is perfect, and my customer(s) are happy with the end result.
- What education and/or training do you have that relates to your work?
In my mid-twenties, I worked on a roofing crew and loved it. I learned so much that I could not stop talking about it. Whenever I drove by a roof that I had replaced, it meant something. I was proud. I spent nearly 25 years working as a roofer on a crew and as a crew chief. My takeaways were to always communicate and always be safe. I heard about other roofers and some of the tragedies that took place over the years and I was never so sure that safety must be perfect. I also learned that client interaction must be both truthful and timely. As I got older, I found myself working on the actual businesses that I worked for. Wearing a lot of hats turned out to be stressful but an eye-opener regarding what worked and did not work. Companies that tried to provide too many trades never were excellent at any one trade. They become average. This would show up in their work, confusion, lack of communication both internally and externally to the homeowners and at times, a bad job. One company never understood how to price their projects properly. Another failure for that company and the clients that trusted them. I became “The Fixer”. I would be told that there is a problem in production and ordered materials were not showing up on schedule. I would dive in and fix that. Then I would be told that the job sites are not being cleaned up properly. I would dive in and find out where the bottle necks were and solve that. If the customers were not being treated correctly, I would get involved and straighten that out. The natural progression of both my skill (Master Roofing Mechanic) and business competencies (night school MBA) led me to starting Old Colony Roofing. It just seems easy to me. To listen to your customer and be respectful to your client and their time, while communicating with them. To provide the best quality roofing at a fair price. In addition, I am a member of the Better Business Bureau, the NRCA (National Roofing Contractors Association), and a Roofing Master Craftsman,