Service Edge Heating & Air

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Introduction

We are a licensed and insured heating and air conditioning contractor in NC with 20+ years experience. We specialize in residential home comfort system repair and replacement. We treat you and your home like we want our families to be treated.

Overview

Current Top Pro

Hired 152 times

Background checked

License verified

10 employees

5 years in business

Payment methods

This pro accepts payments via Cash and Credit card.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

Featured Projects

24 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

63 reviews

5

95%

4

0%

3

0%

2

2%

1

3%

Read reviews that mention:

Anthony R.

Nov 14, 2023

·

Hired on Thumbtack

Evaluated the unit and provided an analysis on its serviceability which is all you ask for. Gentleman was professional. Couldn't ask for anything less.

Details: Heat pump • Routine maintenance • Attic • Two-story building • House

Heating System Repair or Maintenance

Roxanne B.

Aug 17, 2023

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Hired on Thumbtack

During the heat wave our HVAC went out and I called diff.companies but Service Edge were able to come the next morning. Eddie was our service provider who was extremely friendly, knowledgeable and able to explain what was wrong and what his plan was to fix it. We sat down and discussed the fees for what was needed to be done. Eddie finished his job and answered my concerns. I did have some issues after he left but he came back later in the day to address them.Bottom line is 2 days later HVAC still was not working the way it should so called Service Edge back and they squeezed me in that day..Eddie again was the technician and diagnosed another issue.Again discussed the fix and the cost of it before doing it.Bottom line is this company is by far the most knowledgeable and prices are very reasonable.Highly recommend for there work ethics and there prices...5stars to this company and there employees....Even the employees I spoke to over the phone were all very curtious and friendly.Good to know there's companies like Service Edge still out there.

Details: Repair • Unit won't turn on or off • Outside • Ground floor • Commercial

Central Air Conditioning Repair or Maintenance

John B.

Apr 14, 2023

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Hired on Thumbtack

I purchased a service plan, I was pleased with the service technician eddy. Inspecting my HVAC unit and explaining to me things about the unit. He also, offered some upgrades that I plan to purchase as well. #FirstTimeHomeOwner I was educated on my unit and I really appreciate it. One part was bad on my unit and he fixed it quickly.

Details: Routine maintenance • Routine maintenance • Outside • Outside • House

Central Air Conditioning Repair or Maintenance

Chris D.

Mar 21, 2023

·

Hired on Thumbtack

They were quick to reply. Eddie was extremely helpful and the quality of work was top notch. I will definitely use them in the future if their services are ever needed again. Highly recommended.

Details: Furnace • Heat pump • Routine maintenance • Single-level building • House

Heating System Repair or Maintenance

Michael E.

Feb 17, 2023

·

Hired on Thumbtack

Service Edge responded quickly to my request (Responsiveness) and did very professional work (Work Quality). James was very thorough in explaining my issue as well as other considerations with my system (Professionalism).

Details: Repair • Only warm air is blowing from the vents • Basement • Outside • House

Central Air Conditioning Repair or Maintenance

Credentials

License

License Type: Heating – Group 3 – Class I (NC)

License verified on 11/1/2021

License

License Type: Heating – Group 3 – Class I (NC)

License verified on 1/1/2024

Background Check

Robert Phillips

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront, flat rate pricing which means you know what the investment is before we start. Also once we quote a project you can be sure it won’t change. If there are unforeseen issues, we will discuss the plan ahead of time so you are clear on what needs to be done.
What is your typical process for working with a new customer?
We come out in a clearly marked, fully stocked service van. Then we perform a complete and thorough evaluation of the entire system including ductwork, we build several options for you to choose from. This allows you to prioritize safety issues over preventative maintenance and puts you in control of your budget.
What education and/or training do you have that relates to your work?
We participate in ongoing manufacturer training programs, NATE Certification and NC state licensing requirements.

Service Edge Heating & Air

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