United Water Restoration Charlotte

$50/on-site estimate

(waived if hired)

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Zip code

Scheduling

Mold services

Customer role

Responds within a day

Introduction

We are experts in Water Damage, Water cleanup and mold removal. We are passionate about quality and customer service. Customers rate us 5 stars on google, we are licensed, certified, Google Guaranteed, IICRC certified, A rated, BBB accredited. Our mission is to help our customers. If you want high quality service and a fast response, call us.

Overview

Hired 6 times

Serves Charlotte, NC

Background checked

10 employees

6 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, and Zelle.

Featured Projects

11 photos

Specialties

Mold services

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Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Excellent 4.9

39 reviews

5

95%

4

3%

3

0%

2

0%

1

2%

Read reviews that mention:

Aaron S.

Jun 19, 2024

·

Hired on Thumbtack

First the bad which occurred first. Before ya turn away, read the good too. But from the very beginning I was deceived to believe they are an all in one company repair AND restore. I had a different company lined up but when the initial rep (who I think was the owner) told me THEY do it all and handle everything with insurance, I cancelled the other and went with them. They ARE NOT all in one. They billed me for thier clean up/mitigation work then later told me another company would be doing the restore, and another bill. So that part being said, that was the only bad. The work was great, everyone else I dealt with was very professional, listened to my gripes (not that they could do much about it), and were always very responsive and punctual. As a matter of fact, the initial assessment was at 10-11pm. The guy literally came by my place late that night to start evaluating it for n my e and to set up a plan of action. So except for that first issue, everything was perfect.

Details: Garage • Crawl space • Leaking pipe • Leaking appliance like dishwasher or washing machine • Clean and deodorize • Assess moisture damage • Restore area • As recommended by professional

Water Damage Cleanup and Restoration

Thumbtack Customer

Jun 3, 2019

·

From Google

Had a major flooding on Memorial Day. Called UWR at about 2:15 and they were here within an hour. Evacuated the water and set the fans and dehumidifiers to dry the wood floors. After 5 days of the equipment running, the moisture level of the wood was negligible. We have 2 small pieces of wood that should be replaced. This was wonderful news since almost the entire house had up to 1/2" of standing water. We will highly recommend this company. It helped a great deal that we were home and were able to start removing the water as soon as possible. It would have been very easy to remove wall board and molding for the additional cost, but the readings did not warrant the work. Sometimes it is easy to take advantage of people during a stressful situation, they did not do that. Had a very positive attitude throughout.

United Water Restoration Charlotte's reply

Thanks Gene, Beverly and Bob, the team has shared that you were wonderful customers. This is Cindy, CEO of United Water Restoration Charlotte. Thank you for the very thorough review. We understand that homeowners do not want their homes ripped apart. This creates more stress in an already stressful situation. We strive to dry as fast and thoroughly as possible using the best equipment so that (hopefully) we can dry in place and avoid demo. Your fast action in beginning to address the situation was extremely helpful. If you become aware of anyone who needs our services, and refer a job, we will thank you with a $100 gift card. Thank you again and I know the team had many positive words about you!

Lori H.

Jul 11, 2019

I was shocked to find my dishwasher flooding my entire kitchen one afternoon! I was so panicked, didn’t really know what to do first. I pulled up Home Adviser and got connected with United Water Restoration of Charlotte and so thankful I did! Tim showed up promptly, worked with my home owners insurance, had my kitchen dried out and got me connected with a reliable plumber to fix the problem. What I appreciated the most was Tim explaining everything throughly, a real hero! Thank you United Water Restoration of Charlotte!!

United Water Restoration Charlotte's reply

Thank you so much Lori for your kind review! I will certainly pass on your kind words to Tim. We do pride ourselves on Fast response and quality of work. Our vision is to be the Trusted Partner to Restore Your Home, and our mission is to Help People. We appreciate your business! Thank You, Cindy

Thumbtack Customer

Jun 26, 2019

·

From Google

After a 16 inch rainstorm in the foothills of NC United Water Restoration came to my rescue within hours when no one else even called me back. Thanks to Kindell and his crew for complete efficient work!

United Water Restoration Charlotte's reply

Thank you! We are here to be helpful. Also, if a neighbor, friend, has a water emergency please remember we pay $100 for a job referred, 704-228-8888

Thumbtack Customer

Jun 5, 2019

·

From Google

Five Star Company. The entire staff was very professional and very effective. Water Restoration made this entire experience very painless. I am glad we picked up the phone to make this call. It was the best choice for our office.

United Water Restoration Charlotte's reply

Thank you for your review, Shekitta. we do strive relive the stress and strain that a flooded building can cause. We do appreciate your business, thank you, Cindy, CEO of United Water Restoration Charlotte

Credentials

Background Check

Cynthia High

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We give discounts to Veterans and Military Personnel
What is your typical process for working with a new customer?
We are an emergency water/flood/mold service. We answer our phones within seconds and respond immediately with experts to your home to provide a free assessment.
What education and/or training do you have that relates to your work?
We have certifications in Quality process, something very rare in our industry. We have engineers on staff who are experts in home/building construction with deep experience. We are certified as a Company and as individuals in water, mold and fire/odor removal and remediation by our governing institute, the IICRC. We are HUB certified, BBB Credited, Angie's List Pro certified, Home Ad visor Pro certified, and Google Guaranteed.

United Water Restoration Charlotte

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