FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Carolina Maid Services, we believe in transparency when it comes to pricing. Here’s what you need to know: 1. **Competitive Rates**: Our pricing is based on the size and condition of your space, as well as the specific services requested. We provide detailed estimates before any work begins. 2. **No Hidden Fees**: We pride ourselves on clear communication. There are no surprise charges—what we quote is what you pay. 3. **Discounts Available**: We offer special discounts for customers and referral bonuses for recommending our services to friends and family. 4. **Flexible Packages**: Whether you need a one-time deep clean or regular maintenance, we have customizable packages to fit your budget and needs.
- What is your typical process for working with a new customer?
We strive to make the onboarding process smooth and straightforward for our new customers. Here’s our typical process: Initial Contact: Reach out to us via text, email, or our website. We’re happy to answer any questions you may have and discuss your cleaning needs. Consultation: We’ll schedule a convenient time for a consultation, to better understand your specific requirements, budget, and any special requests. Customized Estimate: After assessing your needs, we’ll provide you with a detailed estimate outlining the services we recommend and the associated costs. This ensures transparency and helps you make informed decisions. Scheduling: Once you approve the estimate, we’ll work with you to schedule a cleaning time that fits your availability. We will collect a deposit to secure your preferred date and time. Service Execution: Our professional cleaning team will arrive on time and equipped with the necessary tools and eco-friendly products to deliver top-quality service. Follow-Up: After the cleaning is completed, we’ll follow up to ensure your satisfaction and address any feedback you may have. We ask that you do a final walk through with our staff member at the end of the service, to ensure you are 100% satisfied. Our goal is to provide a seamless experience from start to finish.
- What education and/or training do you have that relates to your work?
At Carolina Maid Services, our team is composed of highly trained professionals who bring a wealth of experience to every cleaning job.Our cleaners come from various professional backgrounds, including residential and commercial cleaning. This diversity allows us to approach each job with a broad understanding of different cleaning challenges.