Restoration 1 of Charlotte

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Introduction

We are a home restoration company that specializes in the repair and restoration of fire, water,and mold damage to the home. We are always on call 24/7 so we are available to the customer at all times. We pride ourselves on providing unrivaled customer service and completing all work in a timely manner to reduce inconveniences to the customer as much as possible. It is our mission to leave the customers home in best condition possible and to make sure the home is safe for all the occupants.

Overview

Hired 7 times

Background checked

12 employees

8 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, and PayPal.

Social media

Facebook

Featured Projects

11 photos

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Very good 4.5

6 reviews

5

83%

4

0%

3

0%

2

17%

1

0%

Rashad A.

Jul 2, 2019

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Hired on Thumbtack

Details: Inspection and testing • No personal impact • Owner

Mold Inspection and Removal

Brian K.

May 16, 2018

I’ve had to use Restoration One twice for water damage. Both times they’ve done a very good job. The work was done quickly and communication was very good throughout. I’d definitely use them again.

Restoration 1 of Charlotte's reply

Thanks Brian, glad we could help.

Kristin F.

May 17, 2018

From start to finish, I was extremely happy with Restoration 1! They were so knowledgeable and helped me understand what was happening each step of the way. On time, professional and above all, trustworthy. Highly recommend Restoration 1

Victoria H.

Apr 10, 2019

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Hired on Thumbtack

We hired Restoration 1 to help us determine if we had a mold problem. Through our pre-visit conversations, we were told that they had various tools at their disposal to measure both moisture and mold both behind and in front of the walls. When the contractor came to visit on the day of the appointment, he came armed with a moisture reader. Although helpful, this was the only measurement we would receive because he hadn't brought other devices to test for mold. To the company's credit, the owner did make it right by visiting the following day to take air particle count samples. Each of readings (from both visits) were supposed to go into a document and sent to our email address (per our agreement). After paying the fee requested, we are still waiting for the email document 19 days later. After requesting this information (which we have paid for), we still haven't heard back from the company.

Details: Mold • Almost every day • Central A/C • Residential

Air Quality and Environmental Testing

Stefani K.

May 31, 2018

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Hired on Thumbtack

I would recommend Restoration 1 of Charlotte to anyone! I was very satisfied with there work.

Details: Basement • Leaking pipe • Extract water • Residential

Water Damage Cleanup and Restoration

Credentials

Background Check

Thomas Peterson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We use Xactimate estimating software, the same system most insurance companies use so you can trust we will make sure your property value is maintained.
What is your typical process for working with a new customer?
We establish the standard of care necessary to fully clean and dry your home or business. This includes confirming build dates to eliminate the possibility of asbestos or lead cross contamination during our work. We fully inspect your home or business, and review our Full Circle Process to ensure you understand the steps we will take to finish your job. Every job is custom tailored to what is needed.
What education and/or training do you have that relates to your work?
Our team is IICRC Certified to perform work in your home. We pride ourselves on making sure our technicians are fully trained to ensure your family or business is safe during the remediation process.

Restoration 1 of Charlotte

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