FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Majestic Cleanings, our pricing is designed to be straightforward and competitive, with no hidden fees. Here's what you should know: All-Inclusive Pricing: Our quotes include taxes, cleaning supplies, and equipment—everything needed to complete the job. Customizable Services: We tailor our pricing to the size of your home, the frequency of cleanings, and any specific areas of focus you require. Discounts for Regular Clients: We offer discounts for recurring services, whether weekly, bi-weekly, or monthly. No Long-Term Contracts: You can cancel or adjust your services at any time, with no penalties. Transparent Fees: While most homes fall within our standard pricing, larger or more complex jobs may have an additional fee, which will always be discussed upfront. We strive to provide great value while maintaining high-quality service, and we're happy to answer any specific questions about our pricing.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is simple, personalized, and designed to ensure a seamless experience. Here's what you can expect: Initial Consultation: We begin with a brief conversation to understand your cleaning needs, including the size of your home, frequency of service, and any specific areas you’d like us to focus on. Custom Quote: Based on the information you provide, we’ll offer a transparent, all-inclusive quote tailored to your requirements. Scheduling: Once the details are finalized, we’ll schedule your cleaning at a time that’s convenient for you. We’re flexible and work around your schedule. Property Tour (Optional): For first-time cleanings, we can arrive 15 minutes early to tour your home and go over any specific instructions or priorities you have. Professional Cleaning: Our experienced and detail-oriented cleaners will provide top-notch service, ensuring your home is left spotless and refreshed. Follow-Up: After the service, we follow up to ensure you’re satisfied and to gather feedback for continuous improvement. Ongoing Support: If you’re happy with our service, we’ll set up recurring appointments or accommodate any future requests as needed. We aim to make the process stress-free and tailored to your unique needs, ensuring a clean home and a great experience every time.
- What education and/or training do you have that relates to your work?
Our team at Majestic Cleanings is highly trained and experienced in delivering exceptional cleaning services. Here's how our education and training ensure quality: Hands-On Experience: All our cleaners undergo comprehensive, hands-on training to master the best practices for residential cleaning, from basic upkeep to deep cleaning techniques. Industry Knowledge: We stay up-to-date on the latest cleaning products, tools, and methods to ensure efficient, safe, and environmentally friendly cleaning practices. Specialized Training: Our team is trained to handle specific cleaning challenges, including tough stains, delicate surfaces, and specialty cleaning requests. Customer Care: Beyond cleaning skills, we emphasize customer service, teaching our team how to communicate effectively, respect client property, and provide a positive experience. While formal certifications aren't typically required in this field, our dedication to continuous learning and training ensures we meet and exceed your expectations.