FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward, transparent, and tailored to your needs. We provide free estimates to ensure you know exactly what to expect—no hidden fees. Discounts may be available for recurring services, large projects, or referrals. Our goal is to deliver quality work at fair, competitive rates that reflect the care and attention we put into every job.
- What is your typical process for working with a new customer?
Our process is simple and designed to make things easy for you: Free Estimate: We schedule a visit or gather details to provide a clear, no-obligation quote tailored to your needs. Approval & Scheduling: Once you approve the estimate, we set a convenient time to start the work. Quality Service: Our team arrives on time, ready to deliver professional, detailed, and reliable service. Final Walkthrough: We ensure you’re completely satisfied with the work before we consider the job done. Communication is key, so we’ll keep you updated every step of the way to ensure a smooth, stress-free experience.
- What education and/or training do you have that relates to your work?
Our team at My Update Now brings a combination of hands-on experience, professional training, and a strong commitment to quality. Each member is trained in their specific area—whether it’s cleaning, flooring, painting, or handyman services—ensuring they have the skills to deliver top-notch results. We also stay updated on the best practices, tools, and techniques in the industry to guarantee efficiency, safety, and customer satisfaction. Above all, our experience comes from years of successfully completing projects for happy clients in Charlotte, NC, and surrounding areas.