FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
FREE DIAGNOSTIC WITH SAME DAY REPAIR All Pricing Is Flat Rate. One price for the job. All materials and labor are built into the price plus North Carolina applicable tax. Discounts: 10% off for all Active Duty, National Guard, and Reserves. 10% off for Veterans 10% for Fire and Police 10% for Seniors Valid Identification required.
- What is your typical process for working with a new customer?
New and Existing customers can book online or on the phone. All contact information will be added to our customer database. During the in home visit, the technician will discuss all of what the visit entails. The technician will also ask for the homeowner to direct them to the equipment.
- What education and/or training do you have that relates to your work?
North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors Heating Group 3 Class 1 Contractors License Certification from a technical institute in Heating and Air Conditioning. NATE (North American Technician Excellence) Certifications: Installation Heat Pump Service Heat Pump Installation Air Conditioning Service Air Conditioning Installation Gas Furnace Service Gas Furnace EPA Universal Certification