FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the total area to be cleaned and the condition of the upholstery or carpet. We offer special discounts for customers who book recurring services or larger areas. We don't charge extra fees for hard-to-reach places, but additional services like specific stain removal may have an extra cost.
- What is your typical process for working with a new customer?
Our process with new customers is simple and efficient. First, we conduct an initial consultation to discuss your specific needs and the type of service you're looking for. Then, we request photos of the upholstery or carpet to assess its condition. Based on these photos, we provide a personalized quote, and once approved, we schedule the cleaning service, ensuring you're satisfied with the final result.
- What education and/or training do you have that relates to your work?
We have specialized training in the use of steam cleaning equipment, specifically designed for carpets and upholstery. Our team also undergoes continuous updates on best practices for sanitizing and stain removal, ensuring we use the most effective and safe techniques for each type of material.