FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Onsite Services are billed $50 for the first half hour and $50 an hour after. We are pretty good at what we do so most of the time your issues will be fixed in 30 minutes or less.
- What is your typical process for working with a new customer?
The best customer is the kind that comes back. Too many businesses choose to suck customers dry and move onto the next. We want you to know that when you choose us well make sure that you are taken care of well after you use our services. We are a part of the community and well never give you a reason to look for another service.
- What education and/or training do you have that relates to your work?
Our owner served as a server administrator for the United States Marine Corps. While enlisted he worked in a team to create server stacks for multiple field exercises and deployments. After the marine corps he did the same work for an engineering company and a large managed service provider. Our employees are all former service members with IT related backgrounds or college educated graduates. We do not believe in turnover, so all of our employees are promoted and trained from the bottom to the top.