FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing at Storm Pro Solution, we pride ourselves on transparency and fairness. Here are the key points: Upfront Estimates: We provide detailed, upfront estimates so you know exactly what to expect. Competitive Rates: Our rates are competitive within the industry, ensuring you get the best value for high-quality service. Discounts Available: We offer discounts for seniors, military personnel, and first responders. No Hidden Fees: There are no hidden fees; all charges are clearly outlined in your estimate. Flexible Payment Plans: To ease the financial burden, we offer flexible payment plans tailored to your needs.
- What is your typical process for working with a new customer?
When working with a new customer at Storm Pro Solution, we follow a structured yet flexible approach: Initial Consultation: We start with a friendly chat to understand your needs and assess the situation. This can be done over the phone or in person. Site Assessment: We visit your property to evaluate the damage and discuss potential solutions. This helps us provide an accurate estimate. Detailed Estimate: You'll receive a clear, detailed estimate outlining the scope of work, costs, and timelines. We believe in transparency and ensure there are no hidden fees. Approval and Scheduling: Once you approve the estimate, we'll schedule the work at a time that suits you best. We aim to be as flexible as possible. Execution: Our experienced team gets to work, keeping you informed at every stage. We use state-of-the-art equipment and follow best practices to ensure quality results. Final Walkthrough: After the work is completed, we'll conduct a final walkthrough with you to ensure everything meets your expectations. Follow-Up: We follow up after a few days to ensure you're satisfied with the work and address any remaining concerns.