FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No surprises or hidden fees - Like you, I like keeping things straightforward. Also, I'm not a clock watcher. I totally understand when your session or event begins to go overtime a bit. After all, we're doing what we love! We simply prefer to side on your comfort and capturing your best images. Our pricing is competitive, but the real value is the timelessness of your image(s). Making your first impression a lasting impression takes real passion, imagination, technical skills and experience. You're here because you know you need more than just a snapshot photo. Your aim is to convey an authentic message to your audience that tells them you're approachable, genuine and strong. A trial lawyer may lean more on the strong side whereas a real estate agent would prefer a more approachable image, while a graduating senior may ask to reflect both with some whimsical fun.
- What is your typical process for working with a new customer?
No doubt, you already have an idea or goal in mind. You’ve seen other images that you or your friends have noted fits your style. I simply continue from where you left off. Learning who you are and listening to what your goals are. Just 5 Easy Steps Step 1 - Introduction: Please call or write so that we can discuss the goals of your photo session together. We want to partner with you to make sure we match your photos with your target medium. Step 2 - Scheduling your session: We’ll work diligently to meet your desired time for your portrait session or event. • We'll collect your name and address information. • A standard photography contract will be provided for your digital signature (Sign right from your phone). • A $100 retainer collected to hold your timeslot, which will be applied towards your session cost. • Final invoice will be due day of your session and can be paid electronically (minus the retainer). Step 3 - Our arrival to your location: You can direct us to your desired location (Depending on the lighting, we may make additional suggestions). We will setup and test the gear while you touchup your and/or the model’s hair and makeup. Step 4 - Start Recording Your Images: During setup and prior to taking pictures we’ll ask additional questions regarding your target images and possibly other interests to get a better idea of your goals. Step 5 – Your session’s proof images will be made available within 72 hours after shoot date: Your images are provided on Wellspring Photography’s secure client site and password access provided (This can also be shared with your friends and family for previewing). You simply flag your favorite images (within agreed number) to be professionally enhanced and we make these available online for you to download. Optionally, you'll also have the ability to order high quality prints from a Professional Lab(Additional Costs).
- What education and/or training do you have that relates to your work?
I started photography in Wilmington, NC in the late 1990s and brought my passion all the way to developing my own film and prints in a homemade darkroom with my wife. This gave us the technical skills that I now use nearly thoughtlessly to get the image you’re looking for.