FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is directly tailored by the scope of work of each project, which includes but is not limited to how much of the surface needs painting, the surface condition, what prep work is involved etc. We offer free estimates to either look at the project in person, which is preferred, or virtual estimate by blueprint, video call, or pictures. Thus we can evaluate each project and provide detailed and broken down quotes.
- What is your typical process for working with a new customer?
For a new customer, we would like to learn first the customer's expectation is for the painting project. Then we will set up an appointment to look at the project and discuss it in more detail. We will provide a very detailed painting proposal either on-site or within two days after we finish the appointment. If the customer would like to move forward, the estimator will also be the project manager to help the customer along the way until the project's completion.
- What education and/or training do you have that relates to your work?
I used to be a technical account manager for a telecom company. I love solving problems by communicating with the customer and my internal team. I believe communication is one of the key elements in order to provide a good customer experience in a painting project. That is why my whole team is working hard to keep customers informed and be prompt with any request every step of the way.