FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront transparent pricing. We want customers to understand what they are paying for and where their money is being spent on their project. Every quote is itemized to ensure clarity.
- What is your typical process for working with a new customer?
Once we receive an inquiry from the customer, we will set up a measure appt to come measure their project. After that my quoting team will quote the project and provide the details to the customer. If customer moves forward, we will schedule the installation with them and ensure satisfaction of the final project.
- What education and/or training do you have that relates to your work?
Our team of installers are vetted to ensure quality work standards that meet the industry expectations. The Owner of RW Flooring is a certified flooring inspector and has all licensing and credentials that pertain to the flooring industry.