FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Penny's Maid, our pricing is tailored to fit your specific needs. We offer competitive rates based on the square footage of your home, the frequency of the clean, and whether you require a deep or regular clean. Our goal is to provide you with a customized cleaning service that meets your budget and exceeds your expectations.
- What is your typical process for working with a new customer?
1. Initial contact: The customer reaches out to inquire about cleaning services. This could be through a phone call, email, or online booking platform. 2. Consultation: We will discuss their cleaning needs, preferences, and any specific instructions they may have. 3. Quote: Based on the consultation, I will provide the customer with a quote for services. 4. Scheduling: We will agree on a schedule for the cleaning services. This could be a one-time cleaning, weekly, bi-weekly, or monthly service. 5. Cleaning session: On the scheduled day, I will arrive at the customer's location and perform the cleaning services as agreed upon. I may follow a checklist provided by the customer or adhere to standard cleaning procedures. 6. Feedback and follow-up: After the cleaning session, I may ask the customer for feedback on the services provided. This helps me to improve my services and ensures customer satisfaction. I may also schedule future cleaning sessions if desired.
- How did you get started doing this type of work?
I bring a unique background and passion for organization to every job. With a keen eye for detail and a natural talent for creating clean and tidy spaces, cleaning has always been more than just a job for me - it's a form of therapy. My journey began while working as a stay-at-home mom, where I discovered the joy and satisfaction that comes from transforming chaotic spaces into pristine environments. Now, I am dedicated to extending that same sense of peace and order to others through my cleaning services.