1-Call Heating and Cooling, LLC
$89/service call
estimated price
Type of heating system
Heating system problems
Online now
Introduction
We take a more personal approach to business
Overview
Hired 4 times
Serves Saint Louis, MO
Background checked
3 employees
2 years in business
Business hours
SunClosedMon7:00 am - 6:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Reviews
Customers rated this pro highly for value, professionalism, and responsiveness.
Good 3.9
7 reviews
5
71%
4
0%
3
0%
2
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1
29%
Read reviews that mention:
Thumbtack Customer
Jan 9, 2024
·
From Google
From Google
Kevin and Austin were absolutely wonderful. They came out multiple times to ensure we got our heat fixed right before the cold weather/snow hit. They were very professional and communicated clearly about issues. I would definitely recommend them!
1-Call Heating and Cooling, LLC's reply
Amy, thank you very much for the positive feedback. We are glad that we were able to take care of your service needs.
Thumbtack Customer
Aug 5, 2024
·
From Google
From Google
We had them come out and work on our furnace and shortly there after we had a issues with the AC unit spilling water while running. Since they were the last ones to work on the unit I believed them to be responsible for our new problem. We reached out a couple of times to the tech who had originally done work on the unit, as we had his cell info, and were left dissatisfied with his response. It wasn't long before the hottest days were over and it fell off our radar until the next summer.We contacted several people who gave as theories, mostly involving how the drainage was improperly installed and quoted us prices to remedy our situation. Most were several hundred dollars to a couple thousand. They said there was no way to be sure exactly what the issue was because the unit would need to be dismantled in order to be sure. We had resigned ourselves to just using another company and just moving forward. However, some of the gross, smelly water that was accumulating in the basement got on my laundry and that left me angry and a little bitter. So, I left a negative review with 1-Call thinking that would be the end of our dealings and we would go our separate ways permanently.Kevin personally reached out and contacted us immediately. He offered to come out and fix the unit. They came out, quickly diagnosed the problem, and completely solved our problem. He even brought us in so we could see the issue being a slanted ramp in the AC unit itself. Nothing was improperly installed by 1-Call. We actually felt bad for the original review and offered him what little cash we has on us at the house though not once did he ever mention payment or even how much such a service would cost. Kevin went above and beyond. His company was not at all responsible for our misfortune but he came to our rescue anyways. Our basement is now bone dry. If they would have us back as customers, we would totally use them for any work we needed. They are truly an honest and reputable company, which is hard to come by
1-Call Heating and Cooling, LLC's reply
Sorry for your for your bad experience. I’m not sure what customer you are as we work with a lot of warranty customers you can feel free to give me a call to discuss the matter 314-952-1262. This was almost 2 years later, so I’m not sure exactly what this was regarding. I’m sure if you give me a call we can come up with a resolution. Thank you. Also, do you recall who you spoke to regarding the issue with the drain and we would not have blocked anything off as if a furnace only was replaced generally there’s no reason that we have to do anything with the evaporator coil not always the case, but generally not?
You have my number feel free to reach out. Thanks.
It was truly my pleasure to finally resolve the 2yr issue you had with your AC, And thank you for the kind words and yes I hope we can do business in the future. Thanks again.
Thumbtack Customer
May 24, 2024
·
From Google
From Google
This is Valerie from Marlowe in the CWE....Kevin and d his crew are always prompt, professional and knowledgeable on the 1st Call for service. Would definitely recommend them to anyone with HVAC needs
Thumbtack Customer
Nov 19, 2022
·
From Google
From Google
Quick service. Very dependable & trustworthy .1- call never let's me down, always professional and quick to get my tenants up and going. Highly Recommend
1-Call Heating and Cooling, LLC's reply
Thanks Barb, it is always a pleasure doing business with you.
Thumbtack Customer
Feb 23, 2024
·
From Google
From Google
The technician was 40 minutes late coming to my house then refused to go into my basement to fix the issue I called about. I would not recommend them.
1-Call Heating and Cooling, LLC's reply
Kayla, my apologies for the technician being late. As for refusing to do the work we instructed you to get us in contact with the owner due to the crawl space being wet and full of mold, it’s not that we didn’t want to do it we had some recommendations for to dry the space out some In order to do the work, we were not informed of the matter if we had we would not have wasted your time.your comment is not very accurate nor fair. Thanks Kevin
Credentials
Background Check
Austin Buck