FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Stretch UR Dollar Moving offers custom flat rates for all types of moving needs. We avoid the uncertainty of hourly rates by providing a clear, upfront flat rate based on the customer's specific requirements. There are no hidden fees or surprises, and we prioritize transparency and effective communication to ensure that our customers know exactly what to expect. Additionally, we offer discounts for referrals and promotions, which customers can inquire about when booking their move. Our goal is to provide high-quality, affordable moving services while ensuring that our customers feel informed and confident throughout the process.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves several key steps to ensure a smooth and successful moving experience: Initial Consultation: We start by discussing the customer's moving needs, including the size and scope of the move, any special requirements, and the desired timeline. Estimate: Based on the information gathered during the consultation, we provide the customer with a detailed estimate outlining the cost of the move and any additional services requested. Planning and Preparation: Once the estimate is approved, we work with the customer to create a detailed moving plan, including scheduling, packing, and logistics. Packing and Preparation: If the customer has requested packing services, we carefully pack and prepare their belongings for the move, ensuring that everything is securely packed and protected. Moving Day: On the day of the move, our team arrives at the scheduled time and carefully loads the customer's belongings onto our moving trucks. We ensure that everything is properly secured and protected during transit. Transportation and Delivery: We transport the customer's belongings to their new location, taking care to handle everything with the utmost care and attention. Unloading and Setup: Upon arrival at the new location, our team unloads the customer's belongings and can assist with unpacking and setting up if requested. Final Inspection: Once everything has been unloaded and set up, we perform a final inspection to ensure that everything has been delivered safely and according to the customer's specifications. Follow-up: After the move is complete, we follow up with the customer to ensure that they are satisfied with our services and address any feedback or concerns they may have. By following this process, we strive to provide our customers with a seamless and stress-free moving experience from start to finish.
- What education and/or training do you have that relates to your work?
With 25 years of experience in the moving industry, including owning our own company for the last 7 years and managing some of the largest Van Line agents in the country, we bring a wealth of knowledge and expertise to every move. Our background gives us a deep understanding of the moving process and allows us to provide high-quality, efficient service to our customers. We are committed to excellence and strive to exceed our customers' expectations with every move we undertake.