FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Structure: We offer both hourly rates (for smaller tasks) and project-based pricing (for larger jobs). Estimates clearly outline labor, materials, and any applicable fees. Materials: We clearly state any markup on materials or discuss options for client-provided materials. Fees: We'll inform you upfront about any potential service call/diagnostic fees, emergency service fees, trip charges, or cancellation fees. Payment: We accept payment via Cashapp, Thumbtack, Venmo, Cash and CreditCard. Payment terms (deposit, progress payments, due date, late fees) are clearly outlined in our estimates and contracts. Estimates are free if Job is awarded Warranty: We stand behind our quality and offer a labor warranty.
- What is your typical process for working with a new customer?
Our Simple Process: Contact & Inquiry: You contact us with your needs. We gather information and schedule a consultation. Estimate: We provide a free, detailed estimate after a phone consultation or on-site visit if Job Is awarded. Approval & Scheduling: You approve the estimate, and we schedule the work at your convenience. Work Execution: Our skilled technicians complete the work to high standards, keeping you informed. Completion & Payment: We ensure your satisfaction, clean up, and process payment. Follow-Up: We check in to ensure you're happy and appreciate your feedback.
- What education and/or training do you have that relates to your work?
"I have over 15 years of education and hands-on experience in the maintenance and handyman field. I've worked on a wide range of projects, from small repairs to large renovations, gaining practical skills in HVAC, painting, carpentry, plumbing, electrical. I'm also committed to ongoing learning and stay up-to-date on the latest industry best practices. My team members are carefully selected for their experience and skills, and we provide ongoing training to ensure they meet our high standards."