FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free in home consultations so we can understand your goals and find a solution that fits within your budget. Our sales reps will meet with you and go over your "Needs" and "Wants" to help you best understand your options to achieve your wood flooring goals.
- What is your typical process for working with a new customer?
After our in-home consultation, we will provide you an estimate of services. If you decide to hire us, we will schedule your project in the timeframe you would like it done. We collect a deposit at time of scheduling. Then the remaining balance once the project is completed.
- What education and/or training do you have that relates to your work?
We have 16 National Wood Flooring Association (NWFA) professionals on staff. The NWFA sets the standard for our industry. There are only 24 certified professionals in all of the Kansas City Metro, where several of them are manufacturer reps, not individually owned wood flooring businesses. We follow the guidelines for the NWFA and invest in ongoing training of our staff.