FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have different ways of approaching the pricing estimate and that normally depends on the type job being taken on. Normally for residential jobs I base it on a hourly basis, how much chemicals are going to be used, the degree and freuquncy of work and cleanliness of the place we are cleaning and how many staff members will be needed. If it's a routine cleaning situation I normally charge a little more for the first initial cleaning and give the place a real deep cleaning which then helps keep the residence maintained easier for future cleanings. For commercial jobs I normally bid it by the square footage of the facility ,the man power / chemicals needed for the job and once again the degree of cleanliness of the place. If they want special request such as paper products or toiletries replinished or trash bags I budget that into the cost as well.
- What is your typical process for working with a new customer?
Typically we contact the client either by phone or email and just give them a general background of who we are and what we would like to do to assist them. Next we like to set up a appointment with the client and attempt to schedule a walk through of their residency or facility to gain a better understanding of exactly what they want done and how they want it done. Afterwards we like to ask a couple of questions about anything that they didn't necessarily like about their last experience so we can eliminate those things from happening again. Then we discuss a fair price and any current promotions we may be running and look into setting a date to start service. If the clients wants any additional information like insurance documentation information we make arrangements to get those items for them and then go from there.
- What education and/or training do you have that relates to your work?
Prior to starting my own company. I decided that it would be best to learn the ins and outs of the business. So I invested into a cleaning sub contracting company and gained some accounts through their umbrella. During this process they put each owner through a 5 week training course. The course focuses on customer satisfaction and retention, what chemicals to use and what not use, how to properly not just clean but how to properly kill and disinfect germs and prevent bacteria from spreading. The training courses teaches you how to properly clean a facility from top to bottom and how to properly use the right cleaning equipment to effectively get the job done correctly. The training also takes you through a certification program to make sure you meet OSHA safety standards and that you are properly educated on the industry policy and procedures. Lastly, you complete hands on cleaning modules to prepare you for real life cleaning situations such as bathroom cleaning, office cleaning, window cleaning techniques and general cleaning practices. At the end of the program you take a written test to measure your knowledge of the subject matter and must pass the test in order to move into working your first few accounts . After being apart of this company for a year and half I felt I gained enough knowledge and experience to branch out on my own and here I am lol.