FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most of our levels of support are at the $80 per hour rate. Travel time is assessed for onsite sessions under 3 hours & waived for onsite sessions over 3 hours. Phone support at the standard hourly rate is assessed by quarter hour increments & is directly contingent on the nature of the tech support issue at hand.
- What is your typical process for working with a new customer?
When working with a new client we do a brief preliminary phone consult to ensure that the needs of the prospective client match our areas of expertise. In the event of a match, our initial onsite session entails both an inventory of client computer hardware & a concurrent needs analysis to determine how best to proceed in addressing the various tech support & training issues indicated.
- How did you get started doing this type of work?
A passion for this revolutionary Macintosh technology which ultimately empowered the individual in a myriad of arenas.