FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Expertise: With over 35 years of experience, we have a deep understanding of the electrical industry and cost factors. Accuracy: Our detailed and thorough approach ensures precise and reliable estimates. Transparency: We believe in clear communication and honest pricing, building trust with every customer. Efficiency: Quick turnaround times for estimates to keep your project on schedule.
- What is your typical process for working with a new customer?
The typical process for working with a new customer at Midbrod Electric usually follows these steps: Initial Contact and Consultation: The process begins with an initial contact, where the customer reaches out to us via phone, email, or through the company’s website. During this stage, basic information about the customer's needs is gathered. Needs Assessment and Site Visit: After the initial contact, a more detailed needs assessment is conducted. This may include a site visit to evaluate the scope of work, discuss specific requirements, and identify potential challenges or opportunities. Proposal and Estimate: Based on the needs assessment, Midbrod Electric prepares a detailed proposal, including a cost estimate. This proposal outlines the work to be performed, materials to be used, and any other relevant details. Agreement and Scheduling: Once the customer reviews and approves the proposal, a formal agreement is signed. The project is then scheduled, with timelines and milestones clearly communicated to the customer. Project Execution: The work begins as per the agreed-upon schedule. Midbrod Electric’s team of licensed professionals carries out the project with a focus on quality, safety, and efficiency. Customer Communication: Throughout the project, regular updates are provided to the customer to ensure they are informed of the progress. Any changes or adjustments are discussed and agreed upon with the customer. Inspection and Quality Check: Upon completion of the work, a thorough inspection is conducted to ensure that everything meets the required standards and the customer’s expectations. Final Walkthrough and Approval: A final walkthrough with the customer is conducted to review the completed work. Any remaining questions or concerns are addressed, and final approval is obtained from the customer. Invoicing and Payment: After the customer is satisfied with the work, an invoice is issued. Payment terms are in accordance with the agreement.
- What education and/or training do you have that relates to your work?
Midbrod Electric is licensed, bonded, and insured. Our team comprises of highly-trained Journeyman Electricians, certified apprentice electricians, and skilled staff, supported by a fleet of vehicles and state-of-the-art tools