Twin Cities Commercial Cleaners

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Introduction

At Twin Cities Commercial Cleaners, we understand that commercial cleaning services are often inaccurately delivered, leading to frustration and disappointment for building managers and business owners. That’s why we’ve built our reputation on meticulous follow-through and a commitment to ensuring that every cleaning task is completed to your exact specifications—every time. 1. Why Following Through Matters: Consistency is Key: In the cleaning industry, a “set it and forget it” mentality can often lead to missed areas, subpar results, or a lack of attention to the unique needs of your facility. We reject that approach. We make sure to follow through on every task and every detail that we’ve agreed upon. This consistency in service ensures that your space is always clean, well-maintained, and ready for use. Attention to Detail: We don’t just do a “quick clean” or skim the surface. Our team pays attention to the small details that others might miss. Whether it’s cleaning hard-to-reach corners, disinfecting high-touch areas, or ensuring that special instructions are followed precisely, we ensure every task is completed to your satisfaction. Real Results You Can See: We focus on delivering on-site results that matter to you. We understand that a clean building isn’t just about appearance—it’s about creating a healthy, productive, and welcoming environment. Our goal is to ensure that when you walk into your facility, it’s clean and organized in a way that enhances the experience for your staff, clients, and visitors. 2. Our Meticulous Commitment to Your Needs: Customized Cleaning Plan: Every space is different, and so are your cleaning needs. We take the time to learn exactly what you require during our initial walkthrough, and then we create a customized cleaning plan that targets the specific needs of your building. This plan is executed with precision, ensuring that your priorities are always at the forefront. No Job Is Too Small: Whether it’s routine office cleaning or special requests for specific tasks, we make sure to follow through on every detail, no matter how small. Our team isn’t satisfied until every task on the schedule is completed to perfection. Dedicated, Consistent Crew: We assign a consistent team to your facility, so they become familiar with your space and your needs. This consistency allows them to develop a keen eye for detail and an understanding of your specific expectations—leading to better, more efficient results every time. 3. The Industry Norm vs. Our Way: Industry Standard: Many cleaning services operate on a “checklist mentality” where they simply go through the motions and check off tasks without ensuring they’ve actually been completed to the highest standards. This can lead to missed spots, neglected areas, and a lack of consistency. Our Way: At Twin Cities Commercial Cleaners, we take a different approach. We follow through. Our work doesn’t stop at simply completing tasks—it’s about ensuring that each area is cleaned properly, that our team adheres to your specific instructions, and that the final result meets or exceeds your expectations. Proactive Quality Control: In addition to following the agreed-upon schedule, we conduct regular quality control checks to assess the work completed and address any concerns right away. If there’s ever an issue, we address it immediately and make adjustments to ensure it doesn’t happen again. This proactive approach keeps your space in pristine condition without needing you to monitor every detail. 4. What Makes Us Stand Out: We Don’t Cut Corners: Our commitment to following through means that we never rush the job or cut corners. If we say we’re going to clean something, we clean it thoroughly, with care and attention. Reliability and Trust: Our clients trust us to get the job done correctly, every time. We’ve built that trust by consistently delivering results and providing transparency throughout the process. We’re not just a service provider; we’re a reliable partner that you can count on. Customer Satisfaction Guaranteed: We guarantee your satisfaction. If something doesn’t meet your expectations, we’ll make it right. We follow up regularly with reports, inspections, and check-ins to make sure we’re always on track and meeting your needs. 5. Real Results, Real Relationships: Building Long-Term Relationships: Our focus on follow-through is part of our broader goal to build long-term relationships with our clients. We don’t just want to clean your space; we want to be a trusted partner in maintaining a clean, safe, and productive environment for you and your team. Continuous Improvement: By following through on every detail, we are able to identify areas for improvement and implement solutions right away, keeping your building at its best and making sure it stays that way. At Twin Cities Commercial Cleaners, we take pride in offering exceptional service that goes beyond the industry norm. Our commitment to meticulous follow-through ensures that we deliver the results you need—consistently and reliably. With us, you get more than just a cleaning service. You get a partner who truly cares about your space, your satisfaction, and your long-term needs.

Overview

Serves Stillwater, MN

26 employees

10 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Check.

Specialties

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Reviews

Customers rated this pro highly for responsiveness, value, and work quality.

5.0

1 review

100%

Shawn T.

1 day ago

We recently switched our cleaning services to Twin Cities Commercial cleaners and have been very happy with their service. They are responsive to our requests and make sure they are keeping our buildings clean and fresh!

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
At Twin Cities Commercial Cleaners, we believe in providing exceptional service at a fair and competitive price—without the need for long-term contracts. Our pricing model is built on transparency and flexibility, ensuring that you always know exactly what you’re paying for and that you only pay for the services you need. Here's how we offer value and ensure you’re getting the best service possible: 1. Transparent and Competitive Pricing: Clear Breakdown: Our pricing is simple and transparent, so you’ll know exactly what you’re paying for. We provide a detailed breakdown of our costs, covering everything from the cleaning services to our time spent on periodic inspections and client walkthroughs. No Hidden Fees: There are no surprise charges or hidden fees in our pricing. What we quote is what you’ll pay, ensuring there are no unexpected costs down the road. Competitive Rates: We offer some of the most competitive pricing in the industry, ensuring that you receive high-quality cleaning services at a price that fits your budget. We understand the importance of keeping costs in line, and we work with you to find a solution that provides great value for your investment. 2. No Long-Term Contracts: Earn Your Business Every Time: Unlike many cleaning companies that lock you into long-term contracts, we believe we should earn your business every time we clean your building. If you’re ever dissatisfied with our services, you can choose to discontinue without the burden of a long-term commitment. Flexibility: Our no-contract approach gives you the freedom to adjust services as your needs change, whether you need more frequent cleaning, special tasks, or a change in schedule. There’s no pressure or obligation—just high-quality cleaning when you need it. Building Trust: By operating without long-term contracts, we focus on earning your trust and business through consistently delivering top-tier service. This flexibility lets us focus on meeting your needs and maintaining your satisfaction, not on contract obligations. 3. Pricing Includes Comprehensive Services: Crew Scheduling and Coordination: The pricing we provide covers the scheduled work of our cleaning crews, ensuring that they are consistently available on the days and times that best suit your needs. We take care of everything from crew management to task completion. Periodic Inspections: Our pricing also includes our time spent on periodic quality control inspections, ensuring that every cleaning session meets our high standards. We don’t just clean and walk away—we take responsibility for making sure the job is done right every time. Client Walkthroughs: We conduct regular client walkthroughs to review the work and ensure you’re completely satisfied with our services. These walkthroughs allow us to address any issues, adjust the cleaning schedule, and discuss any additional needs you may have. 4. Why Our Pricing Works for You: No Pressure, Just Service: You won’t have to worry about being tied to a contract. If you're ever not happy with the service, we’ll work with you to address any concerns, and you can choose what works best for your needs moving forward. Comprehensive Value: We offer more than just cleaning—we include quality control, inspections, and regular check-ins as part of our service, ensuring that you always receive the highest level of attention and care. Our pricing covers everything needed to ensure a clean, well-maintained building. Adaptable to Your Needs: Whether you need to scale up or scale down, add special cleaning tasks, or adjust the cleaning schedule, we’re flexible and can accommodate changes without hassle. You have complete control over your cleaning services. 5. Building a Long-Term Partnership: Trust and Satisfaction: Our goal is not just to clean your facility, but to establish a long-term partnership based on trust, reliability, and consistent performance. We earn your business every time by exceeding your expectations and ensuring your facility is always clean and well-maintained. Commitment to Excellence: We are committed to maintaining the highest standards in cleanliness, customer service, and professionalism. Our clients can count on us to deliver every time—without the need for long-term commitments. At Twin Cities Commercial Cleaners, we provide fair, transparent pricing and exceptional cleaning services tailored to your needs—without the burden of long-term contracts. Our pricing model includes everything from cleaning crews and quality inspections to client walkthroughs, ensuring that we provide the best value while earning your business with every service. Trust us to maintain a clean, safe, and inviting space for your employees, customers, and visitors—on your terms and at a price that makes sense for you.
What is your typical process for working with a new customer?
At Twin Cities Commercial Cleaners, we believe that the foundation of a successful partnership is understanding your specific cleaning needs and building a tailored schedule that works for you. Here’s how we ensure a seamless process from the initial meeting to ongoing cleaning services: 1. Comprehensive Meeting and Walkthrough: Getting to Know Your Needs: We begin by scheduling a comprehensive meeting and walkthrough of your facility. This allows us to better understand the unique characteristics of your building, your traffic patterns, and any special cleaning needs or requirements. Whether you have high-traffic areas, specialized equipment, or sensitive spaces, this step is crucial for customizing a cleaning plan that works for you. Discussion of Priorities: During the walkthrough, we’ll discuss your priorities—whether it’s focusing on specific areas like restrooms, meeting rooms, or high-touch surfaces, or managing things like eco-friendly cleaning products or special equipment needs. Clear Expectations: We want to make sure we’re on the same page from the start. We’ll take the time to explain our cleaning process and listen to any preferences or concerns you have. We’ll also provide a clear outline of what will be cleaned and how often. 2. Tailored Cleaning Schedule: Customized Cleaning Plan: Based on the information gathered during our meeting and walkthrough, we’ll create a cleaning schedule tailored to your needs. We’ll set a regular frequency—whether it’s daily, weekly, or another customized schedule—along with a checklist of specific tasks that will be completed each time. Consistency in Service: We believe that consistency is key. Once the schedule is set, we’ll stick to it, ensuring that every cleaning session follows the plan. You’ll have confidence that the same tasks will be completed each time, according to your exact specifications. Dedicated Crew: To maintain quality and familiarity with your space, we assign a consistent cleaning crew to your facility. The same team will clean your space each time, which helps build a deeper understanding of your facility’s needs and allows the team to become more efficient in their work. 3. Quality Control Checks: Routine Inspections: To ensure that our cleaning meets your expectations, we conduct regular quality control checks. These inspections are designed to make sure that we’re following the agreed-upon schedule and that our work continues to meet the highest standards. Detailed Feedback: After each inspection, we provide feedback reports, so you know exactly how we’re performing and any adjustments we might make to ensure your facility is consistently clean. These reports give you peace of mind knowing that we’re not only cleaning but also maintaining rigorous standards for quality and service. Corrective Action if Needed: If there’s ever an issue, we take immediate action to correct it and prevent it from recurring. Our goal is always to stay ahead of potential concerns and ensure that your space is spotless at all times. 4. Transparent Communication: Clear Updates: We keep you informed throughout the process. Whether it’s confirming your cleaning schedule, updating you on any changes, or sending you a report after a quality control check, we provide regular communication to make sure everything is running smoothly. Open Feedback Loop: We value your feedback. If you notice any areas for improvement or want to make adjustments to the cleaning schedule, we’re always ready to listen and act. Our open communication ensures that we continue to meet your evolving needs. Why This Approach Works for You: Personalized Service: By taking the time to get to know your specific needs and creating a customized plan, we provide cleaning services that are tailored to your facility, ensuring that no detail is overlooked. Consistency and Familiarity: With the same crew cleaning your facility each time, they’ll develop an understanding of your building’s unique needs, which leads to greater efficiency and a more consistent service. Quality Assurance: Our quality control checks and regular follow-ups ensure that we are always meeting the standards we’ve agreed upon, and that any issues are addressed proactively. Peace of Mind: With everything clearly outlined, you’ll have peace of mind knowing that your cleaning needs are handled without the need for constant oversight. We handle the cleaning, while you focus on running your business. At Twin Cities Commercial Cleaners, we don’t just clean your space—we partner with you to ensure that your facility remains spotless and well-maintained, on schedule and to your exact specifications. Through personalized service, consistent quality, and transparent communication, we aim to make your life easier by providing dependable, high-quality cleaning every time.
What education and/or training do you have that relates to your work?
At Twin Cities Commercial Cleaners, we prioritize proactive service to ensure that your building is always in top condition. We believe that great cleaning is not just about responding to issues when they arise—it’s about preventing problems before they happen. Here’s how we ensure the highest quality of service through employee training, quality control checks, and proactive communication: 1. Comprehensive Employee Training: Skilled Workforce: Every member of our cleaning team undergoes thorough training to ensure they are equipped with the right knowledge, skills, and tools to clean your facility to the highest standards. This includes both general cleaning practices and specialized training for specific environments like medical facilities, industrial spaces, or educational institutions. Ongoing Education: Our commitment to continuous improvement means that our team regularly participates in training updates to stay current with industry best practices, cleaning technologies, and safety protocols. Safety Protocols: We ensure that all our employees are well-versed in safety practices, including the proper use of cleaning chemicals and equipment, to prevent accidents and minimize any risks to health or property. 2. Quality Control Checks: Routine Inspections: Our team conducts periodic quality control checks to assess the effectiveness and thoroughness of our cleaning. These inspections are scheduled regularly to ensure that our high standards are maintained consistently. Inspection Reports: After each quality control check, we follow up with detailed reports or emails outlining the inspection results, any areas of improvement, and the corrective actions taken, if needed. These reports help ensure transparency and give you peace of mind knowing that we are monitoring the quality of our work at all times. Corrective Actions: If any issues are identified during an inspection, we immediately take corrective action to address them and prevent recurrence. Our focus is on continual improvement, not just responding to complaints or problems after the fact. 3. Proactive Service Approach: Anticipating Needs: Rather than being reactive to problems or complaints that arise, we focus on being proactive in our cleaning approach. This means identifying potential issues before they become noticeable to you or your team. Whether it's adjusting cleaning frequencies based on traffic patterns or addressing maintenance issues before they escalate, we’re always thinking ahead. Preemptive Solutions: By anticipating issues like high-traffic areas that may require additional cleaning or identifying equipment that needs maintenance, we prevent problems from disrupting your business or affecting the cleanliness of your building. Regular Feedback Loop: We maintain a proactive feedback loop with you, checking in regularly to ensure that our service continues to meet your needs. If any concerns arise, we address them quickly and make adjustments as necessary to keep things running smoothly. 4. Communication and Follow-Up: Timely Updates: We don’t just complete a task and move on—we provide you with follow-up emails and reports summarizing the results of quality control inspections. These updates keep you informed and ensure that any adjustments or improvements are communicated clearly. Immediate Response to Feedback: If you provide feedback or request changes to the service, we respond promptly with a plan to address your needs. We believe in clear communication to make sure we’re always aligned with your expectations. Transparent Reporting: Our clients receive transparent reporting that outlines our performance, inspections, and any improvements we've made, so you can feel confident that we’re consistently meeting—and exceeding—your standards. Why Our Approach Sets Us Apart: Proactive, Not Reactive: Our goal is to prevent issues before they occur, not just respond to them when they arise. This proactive mindset leads to fewer disruptions, greater satisfaction, and a consistently clean facility. Clear Communication: By providing regular reports and follow-ups, we ensure that you're always in the loop and confident in the quality of our work. Accountability: We stand by the quality of our service. With our quality control checks and regular follow-ups, you can trust that any issues will be addressed quickly and effectively. Long-Term Relationship Building: Our approach helps us build strong, long-lasting relationships with clients because we’re not just cleaning; we’re ensuring your space is always at its best. At Twin Cities Commercial Cleaners, we don’t just clean your building; we manage your cleaning needs proactively with a focus on continuous improvement, clear communication, and consistent quality. Your facility’s cleanliness is our responsibility, and we take that seriously—ensuring that your space remains spotless and healthy, day after day.

Twin Cities Commercial Cleaners

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