Savannah Smiles House Cleaning

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Carpeted stairs

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Introduction

We always work together. Since we are the owners it makes things easier. We always double check our work and our clients look forward to us coming back! We love being able to go into different homes it makes our job interesting to see how people/personality match their home.

Overview

Hired 15 times

2 employees

14 years in business

Business hours

This pro hasn't listed their business hours.

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Specialties

Cleaning method

,

Reviews

Good 3.9

20 reviews

5

50%

4

25%

3

5%

2

5%

1

15%

Kellie S.

Apr 13, 2013

She got out stains that I never could!

Kyle K.

Feb 17, 2014

I prepaid for three months service as a christmas present for my wife. Lindsey came out once and was not able to finish but came back and took care of the rest. We set an appt for the next month cleaning but no one showed up. My wife was told that the appt did not get transfered to the calander. We set an appointment for the following week and again no one showed up. Since then I have left multiple messages for Lindsey, have emailed her and posted on her facebook page but no one has gotten back to me. I'm starting to feel like I was stolen from as I still have two months worth of cleaning that were pre-paid for. As of 2/17/2014 no one has contacted me. Next step will be the Better Business Bureau.

Savannah Smiles House Cleaning's reply

Kyle's house was beyond anything cleaning could do. Carpet ripped out of home, baseboards gone, mice droppings under sink. I explained I cannot get to all the cleaning the first time and need to come back for the second cleaning. Kyle assumed it was free. I explained it was not due to the condition of the home. Kyle got up set and threatened myself and my business. Kyle was refunded his $200 out of $300 even though I completed two cleanings. I refunded his money and didn't come out due to his threats. I never heard from his wife. I tried to reason with him but he would not understand.

Melissa H.

Jan 2, 2015

UNRELIABLE!!! In my experience...they were soooo Unreliable!!! I had spoken to Lindsay. We had set up a day, discussed details and she was going to check with one of her cleaning partners, and said she would get back to me. That was on Monday and it's now Friday, and despite my many attempts to reach her and the different methods I gave to her to contact me via text, phone and email... I never heard back from her. And she made my situation even more overwhelming than it already was. I am chronically ill, and limited to a certain amount of activity, labor and lifting., She was very aware of my situation...and I felt so very blessed to have found this company. But it turned into a nightmare. Their business voicemail box is full, has been for days. They never answer my phone calls or replied to my texts or emails. Lindsay were very aware of my needs to have this done this weekend (Saturday, January, 3rd), and Im now stuck trying to find someone on short notice...very short notice, but unfortunately have not found a replacement. They should have canceled have you changed your mind and you should communicated with me, but instead just abandoned my needs with no notice. It was rude, unreliable...and I'm extremely disappointed with their lack of professionalism and for putting me in this position. And now I'm stuck. Thanks for making my situation worse.

Savannah Smiles House Cleaning's reply

Melissa failed to mention this was New Years eve. Due to holiday I didnt call her and we had scheduled an appointment. I agreed to a payment plan and she was upset I would not honor it because she only had a pre paid debit card. She also told me her home was filled with fecus. I was more then willing to help out however she expected me to call her right away when I explained these take time to plan. She was also an hour away. I am more then willing to help people out however Melissa crossed a line of calling me late at night and treating my self and business. She was afraid I would call social services on her home because children live there. She had called me in the past but never set anything up.

Jessica J.

Apr 4, 2013

Awesome job. I moved out of my home. My bathrooms looked. Amazing. I had let them go due to the move. Now lindsey comes to my new house another awesome job every month!

Katherine T.

Apr 5, 2013

Lindsey does an awesome job cleaning, does a great job following up and shares her cleaning tips (for me specifically it was telling me about a pumice stone trick). The service provided has surpassed my expectations and I am very glad I made the initial call. I use Lindseys services monthly and am very pleased overall.

FAQs

What advice would you give a customer looking to hire a provider in your area of work?
Make sure you know who is in your home! We are insured and have passed background checks!
What questions should customers think through before talking to professionals about their project?
We do not work on a flat rate but hourly rate depending on the job.

Savannah Smiles House Cleaning

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