FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We always offer completely Free, no obligation, Onsite Estimates for all Garage Door Repairs and Installations that are needed. It is very difficult to diagnose all the problems over the phone as there are many different systems and different sized doors; we also have different options to consider with repairs that have different warranty terms available. We always offer a minimum five year parts and labor warranty on all repairs and installations but we do have upgrades available with longer warranties. If you are considering a completely new Garage Door this is where the free estimate really comes in to play because we need to verify our measurements and get an exact idea of what new door you may be looking at in terms of design, color, window options, and grade of insulation. All of our pricing quotes will include tax, labor, tear down and disposal of old parts, doors, or openers; there will never be any hidden or surprise fees. We are very transparent and willing to work with our customers.
- What is your typical process for working with a new customer?
Our normal process for a new customer, whether this is a repair estimate or installation estimate, is to arrive onsite and check over the entire Garage Door and Opener to get a better idea of what has happened and when the last time it had been serviced to get a better idea of what may need to be done. From there we will offer all the options available for repairs or replacements including our different warranty options. We never pressure any customers to do work they don't want done which is why we always give options. Once we come to an agreement with the customer and have approval we can usually take care of the work right away onsite. If this is a new door estimate that requires a special order or we need to schedule an installation we will also discuss that with the customer onsite. We will then send all receipts and invoices conveniently by e-mail as we are now a paperless company.
- What education and/or training do you have that relates to your work?
As the owners, Josh and Alex, of Garage Door Repair Company we have over 15 years of experience in the industry and in customer service. Along with being IDA (International Door Association) certified all of our technicians go through a mandatory 90 day minimum training program before they work in the field. We also have a master door installer with 10+ years of experience with a main focus on installation of Garage Doors and Openers to ensure all of our doors are installed properly with no further issues. This helps to ensure that before any technicians enter your home they are prepared to handle all jobs with confidence and take care of you as a customer just like they would take care of family.