Hilltop Castle Construction Inc.

FIRST AND FOREMOST JC HOME REMODELING ALWAYS STRIVES FOR 5 STARS. WE RESPECT ALL GENDERS, ETHNICITIES, AND EVERY INDIVIDUAL. HONESTY IS A MUST AND ONE OF OUR PRINCIPLES. THE COSTUMER FOR THIS PROJECT ONLY ALLOWED US TO WORK 4 DAYS PER WEEK, NOT ON MONDAYS, AND DID NOT ALLOW US TO START WORK AT 8AM, SAYING WE COULD NOT START UNTIL 9AM OR 9:30 AM, WHICH MADE IT DIFFICULT FOR US. NEVERTHELESS, WE WERE ABLE TO FINISH THE PROJECT IN A TIMELY MANNER. MR. GREEN WOULD NEVER HAVE PAID THE FULL AMOUNT IF THE JOB WAS NOT FINISHED PROPERLY. ON THE CONTRARY HE PRAISED OUR WORK WHEN IT WAS DONE. I DID NOT DISRESPECT MRS. GREEN OR HER HUSBAND. ON THE CONTRARY, MRS. GREEN HAD QUESTIONABLE BEHAVIOR, TO THE POINT THAT SHE CALLED ME NAMES AND WAS SWEARING AT ME. I DECIDED TO COMMUNICATE MOSTLY WITH HER HUSBAND AFTER THAT FOR MOST OF THE REMAINDER OF THE PROJECT. MRS. GREEN DID NOT COMMUNICATE IN A NORMAL AND PROFESSIONAL MANNER. MRS. GREEN WROTE THAT I SAID I WILL REPLACE PANELING WITH SOMETHING ELSE FROM THE BEGINNING OF THE PROJECT, THEN LATER SHE WRITES THAT I SAID I WOULD DO THAT (INSTALL TRIM IN PLACE OF PANELING) BECAUSE I WAS CAUGHT IN A LIE. WHICH ONE IS IT?! THAT I AGREED TO INSTALL SOMETHING INSTEAD OF PANELING, OR THAT I WAS CAUGHT IN A LIE? SHE IS CONTRADICTING HERSELF. MRS. GREEN SAID THAT THEY DECIDED NOT TO DO THE FRAMING WHICH IS TRUE. WE DID A CONTRACT FOR $14,000.00 AND VERBALLY AGREED ON AN EXTRA $1,000.00 FOR ADDITIONAL WORK NOT IN THE CONTRACT THAT THEY WANTED ME TO DO. I EXPLAIN BELOW WITH DETAILS. WE SIGNED A CONTRACT FOR DRYWALL, MUDDING, TAPING, SANDING, PRIMING AND PAINTING AND INSTALLING THREE FANS. I PUT TWO IN THE CONTRACT BY MISTAKE, SO I INSTALLED THREE FANS ANYWAY. WHAT MRS. GREEN IS NOT SAYING IS WHAT WE FOUND ONCE WE DID THE DEMOLITION OF THE DRYWALL: BOXES OF FILES, WATER DAMAGED WITH ROTTED AND WET MATERIAL HIDDEN BEHIND THE WALL. THAT’S THE CRAWL SPACE SHE IS TALKING ABOUT. IT WAS A WALL, NOT A CRAWLING SPACE. ONCE DEMOLITION WAS DONE, I CALLED MR. AND MRS. GREEN UPSTAIRS SO THEY COULD SEE WHAT WE FOUND. THE BOXES AND WATER DAMAGED WET AND ROTTING MATERIAL WAS JUST SITTING THERE; THE AREA WAS NOT PROPERLY MADE INTO A STORAGE AREA OR CLOSET. I ADDRESSED THIS ISSUE WITH THEM, THAT THEY HAD WATER DAMAGE INSIDE THE CRAWL SPACE. THEY SAW THAT THE STAINS AND ROTTED AND WET MATERIAL WERE THERE. THEY TOLD ME THAT IT WAS NOT A CONCERN FOR THEM; THAT THEY HAD BEEN LIVING THAT WAY. MRS. GREEN TOLD ME IN FRONT OF HER HUSBAND TO FRAME AND INSULATE THE CRAWLING SPACE AND DRYWALL. THEY BOTH AGREED TO PAY AN EXTRA $1,000 FOR THIS, (AND IT TURNED INTO A LOT MORE WORK THAN WE ORIGINALLY AGREED ON.) SHE NEVER TOLD ME TO TURN THE CRAWL SPACE INTO A STORAGE SPACE. I TOLD HER HUSBAND THAT I WILL TURN THE CRAWL SPACE INTO A STORAGE SPACE SINCE MRS. GREEN WANTED ME TO, EVEN THOUGH THAT WAS NOT THE AGREEMENT, JUST BECAUSE I DID NOT WANT TO DEAL WITH HER UNPROFESSIONAL BEHAVIOR. MRS. GREEN PURPORTS THAT I TRIED TO OVERCHARGE HER HUSBAND FOR WATER DAMAGE, SAYING IT WAS BECAUSE OF THE HEATERS UPSTAIRS WHEN IN FACT I SHOWED THEM THE WATER DAMAGE THAT PRE-EXISTED BEFORE THE DRYWALL WAS REINSTALLED ON THE WALLS. I REQUESTED A KEY FROM MR. AND MRS. GREEN TO HAVE ACCESS TO THE ATTIC. SHE TOLD ME SHE HAD NO TIME FOR GETTING ME A KEY. I TOLD HER IT WOULD BE NICE TO HAVE ACCESS TO THE ATTIC BECAUSE WE DID NOT KNOW WHAT TIME WE WERE ABLE TO SHOW UP AND WE DID NOT WANT TO INTERFERE WITH THEIR DAY. FOR INSTANCE, THE DUMPSTER COMPANY WILL TELL YOU THAT THEY WILL BE THERE FROM 8AM TO 5PM, BUT THEY WILL CALL WHEN HEADING THAT WAY. HOME DEPOT, ETC. DOES THE SAME WHEN DOING DELIVERIES. WHILE WE USUALLY WERE DOING WORK IN THE MORNING, SOMETIMES WE HAD TO GO TO HOME DEPOT OR LEAVE THE JOB SITE FOR LUNCH, OR LEAVE TO GET SOME MORE MATERIALS FOR WORK FROM ANOTHER STORE. INSTEAD I HAD TO DRIVE TO HER HUSBAND'S JOB TO COLLECT THE KEY AND TO GET ACCESS TO THE JOB SITE.
USUALLY AFTER WORK, WE LEFT THE KEY ON THE KITCHEN TABLE AND LOCKED THE DOOR, BUT ONE PARTICULAR DAY WE LEFT A LITTLE EARLY SO MR. GREEN CALLED ME TO LET ME KNOW THAT HE WAS LOCKED OUT. NATURALLY I TOLD HIM THAT I WOULD COME BACK AND OPEN IT FOR HIM, BUT HE DECIDED TO OPEN IT HIMSELF BY USING A LADDER BECAUSE THE ATTIC WINDOW WAS LOW ENOUGH FOR HIM TO DO SO. ALL THIS INCONVENIENCE FOR NOT PROVIDING A KEY FOR US, OR A SPARE KEY FOR THEMSELVES; I WOULD HAVE PUT A LOCKBOX BY THE DOOR. TOWARD THE END OF DECEMBER MY FATHER IN LAW HAD A STROKE. I WENT TO HELP HIM FOR A LITTLE WHILE IN THIS DIFFICULT TIME. UNFORTUNATELY THE PAINTER DID NOT DO A GOOD JOB WHILE I WAS ABSENT. THE CUSTOMER WAS COMPLAINING ABOUT THAT. WHEN I GOT BACK I CORRECTED THE PAINT, OF COURSE; MY COMPANY WOULD NOT ACCEPT LEAVING IT THAT WAY. WE ALWAYS GET THE WORK IN OUR CONTRACTS COMPLETED TO A HIGH STANDARD. WE ALWAYS STRIVE FOR 5 STARS. NOT ONLY THAT, BUT BECAUSE OF THIS I DID A LOT OF EXTRA WORK FOR MR. AND MRS. GREEN, ABOVE AND BEYOND WHAT WAS IN OUR CONTRACT, EVEN THOUGH IT WAS NOT MY OBLIGATION, BECAUSE WE WANT TO GO TO EVERY EFFORT TO SATISFY THE CUSTOMER AND SHE WAS COMPLAINING ABOUT THE PAINT. FOR EXAMPLE: I INSTALLED BASEBOARD FOR FREE. I INSTALLED QUATER ROUND FOR FREE. I REPLACED THE CARPET IN THE CLOSET FOR FREE. I REPLACED THREE BARS FOR HANGERS FOR FREE. I INSTALLED SIX OUTLETS, TWO SWITCHES, AND TWO COVER PLATES FOR FREE. ALL OF THIS IS ABOVE AND BEYOND OUR SIGNED CONTRACT, WHICH I AM PROVIDING A COPY OF TO THUMBTACK AS PROOF. OUR CONTRACT WAS ONLY FOR INSTALLING DRYWALL, MUDDING, TAPING, SANDING, PRIMING, PAINTING, AND INSTALLING FANS. I GOT PAID IN FULL BY MR. GREEN, WHO SEEMED HAPPY AT THE TIME WITH THE WORK I HAD DONE. IF I HAD NOT DONE MY WORK, HE WOULD NOT HAVE PAID ME. I TEXTED MR. GREEN CONCERNING MRS. GREEN’S REVIEW, BUT I NEVER HEARD BACK FROM HIM. I WILL PROVIDE PHOTOS OF THOSE TEXT MESSAGES TO THUMBTACK. AT THE END OF THE PROJECT, I WANTED TO TAKE PICTURES OF MY FINISHED WORK, BUT MRS. GREEN DIDN’T WANT ME TO, AND NOW IT SEEMS SHE HAD ULTERIOR MOTIVES. THE PHOTOS THAT SHE POSTED WERE BEFORE THE JOB WAS FINISHED.