FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Water Restore Revive, we believe in transparency when it comes to pricing. Here are a few key points our customers should know: Free Estimates: We offer free, no-obligation estimates to assess the damage and discuss the restoration process. No Hidden Fees: Our pricing structure is straightforward, with no hidden fees. You’ll know exactly what to expect before we start any work. Discounts Available: We occasionally provide discounts for military personnel, first responders, and repeat customers. Be sure to ask about any current promotions! Insurance Assistance: We can help you navigate your insurance claims process to maximize your coverage. If you have any questions about our pricing or services, don’t hesitate to reach out!
- What is your typical process for working with a new customer?
At Water Restore Revive, we prioritize a seamless and efficient process for every new customer. Here’s what you can expect when you reach out to us: Initial Contact: When you call or message us, our team will promptly respond to understand your situation and gather basic details about the water damage. Free Assessment: We schedule a convenient time for our professionals to conduct a free, thorough assessment of the damage. This helps us identify the extent of the issue and determine the best course of action. Detailed Estimate: After the assessment, we provide you with a clear and transparent estimate outlining the necessary services, timeline, and costs involved, so you know exactly what to expect. Restoration Plan: Once you approve the estimate, we create a customized restoration plan tailored to your specific needs. Execution: Our experienced team will arrive on schedule to begin the restoration work, keeping you informed throughout the process. Final Walkthrough: After completing the restoration, we’ll conduct a final walkthrough with you to ensure you’re satisfied with the results and address any questions. Follow-Up: We follow up after the job is done to ensure everything is to your satisfaction and to provide any additional support you may need. Our goal is to make the restoration process as smooth and stress-free as possible. If you have any questions or need immediate assistance, don’t hesitate to reach out!
- What education and/or training do you have that relates to your work?
At Water Restore Revive, our team is proud to be IICRC certified, which is a testament to our commitment to industry standards and best practices in water damage restoration. This certification ensures that our technicians have undergone rigorous training in the following areas: Water Damage Restoration: We are trained to assess and mitigate water damage effectively, using the latest techniques and equipment to restore properties safely. Mold Remediation: Our education includes the proper procedures for identifying and addressing mold growth, ensuring a healthy environment for our clients. Structural Drying: We understand the science behind drying techniques, allowing us to efficiently remove moisture from affected areas to prevent further damage. In addition to our IICRC certification, our team members participate in ongoing training and workshops to stay current with advancements in restoration technology and methods. This commitment to education ensures that we provide the highest level of service to our customers. If you have any questions about our qualifications or the restoration process, feel free to reach out!