FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My invoices include the service charge, a one way mileage trip, and a small processing fee to accommodate digital payment services. Tuning jobs start at $150 for the piano, and fluctuate depending on who in my Piano Tuning Collective serves you. The most cost effective option is always explored first. If a piano is in rough shape, multiple sessions may be needed. This can't really be assessed until the piano is seen in person. But, it will be discussed within the first session immediately upon tuning, so there aren't any surprises.
- What is your typical process for working with a new customer?
I can offer a range of dates for scheduling. Once a customer is ready to schedule, then I need to secure a cell phone, email, and street address to secure the appointment. I will send a calendar appointment and invoice over email, and a digital business card over text. Once a client confirms the appointment by releasing this information, we are booked! Once the appointment is over, then I post pictures of the piano, it's age, and a short video clip of me playing the piano on the official Facebook Page and Instagram Profile for CWH Piano Tuning. (No owner names or private details are released on social media.) These posts are public, and are ammunition for spreading the growth of my business. I encourage clients to share this at will. Future maintenance and recommendations are always discussed. It's my job to ensure you feel confident about the state of your piano, and tangible next steps to keep it well maintained.
- What education and/or training do you have that relates to your work?
In addition to earning my Certified Piano Technician credentials, I also have a Bachelors and a Masters degree in Music. I am also a member of the Twin Cities Chapter of the Piano Technicians Guild. Every piano technician in my Piano Tuning Collective holds a Bachelors degree in Music, in addition to being coached and trained in my Piano Tuning Collective. As a working musician, I teach Music at the college level, as well asan active performer managing my own independent Artist Brand. I approach my Piano Tuning in this way... as an artist and musician. Treating the piano with care (as a musician) distinguishes my work from other technicians, who tend to be more mechanical in their approach.