FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use the insurance industry software Xactimate. If you are filing a claim with your insurance this software mirrors their pricing.
- What is your typical process for working with a new customer?
We start over the phone. We will do an free inspection and estimate.
- What education and/or training do you have that relates to your work?
We are certified with the IICRC for water, fire, odor and carpet restoration. For mold remediation we are certified with the IOT. Deborah has had over 40 hours of training in BIO Hazard.