FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
New Gutter Guards: We provide and install new gutter guards with a 25-year manufacturer warranty, offering two options: $20 per linear foot: Durable and cost-effective. $25 per linear foot: Premium quality with enhanced features. Gutter Repairs: We also offer gutter repairs price varies, addressing any issues to maintain your gutter system's integrity.
- What is your typical process for working with a new customer?
Initial Contact: Inquiry: The customer reaches out to us via phone, email, or through our website. Discussion: We discuss the customer's needs, answer any questions, and provide preliminary information about our services. Scheduling an Estimate: Information Gathering: We collect essential details such as the client's address, email, preferred date, and time for an on-site estimate. Estimate Appointment: We schedule a convenient time for a free on-site estimate, which typically takes about 30 minutes. On-Site Estimate: Assessment: Our team visits the property to assess the gutter system, measure the linear footage, and evaluate any issues or special requirements. Detailed Quote: Based on the assessment, we provide a detailed, transparent quote that includes the scope of work, materials needed, and pricing. Agreement and Scheduling the Service: Customer Review: The customer reviews the quote and agrees to the terms. Service Appointment: We schedule the service appointment based on the customer's availability. Service Execution: Preparation: On the scheduled day, our team arrives with all necessary materials and equipment. Service Delivery: We perform the agreed-upon services, such as gutter cleaning, repairs, or gutter guard installation, ensuring high-quality workmanship and attention to detail. Safety and Cleanup: We prioritize safety, using proper equipment and fully insuring our staff. We also ensure the site is clean and free of debris once the job is completed. Final Walkthrough and Customer Satisfaction: Inspection: After completing the work, we conduct a final walkthrough with the customer to ensure everything meets their expectations. Feedback: We welcome customer feedback and address any concerns immediately to ensure complete satisfaction. Follow-Up: Warranty Information: We provide warranty details and any necessary documentation. Future Maintenance: We offer information about future maintenance services and remind customers of our competitive pricing for ongoing care.
- What education and/or training do you have that relates to your work?
At Property Enhancement Services, our team is highly trained and experienced to provide top-notch gutter services. Here are some key aspects of our education and training: Formal Education: Many of our team members have completed courses and certifications in fields related to construction, home improvement, and safety management. Industry Certifications: Hands-On Training: All team members undergo extensive hands-on training. This includes supervised installations and repairs to ensure they can handle a variety of gutter systems and challenges effectively. Safety Training: Safety is a top priority for us. Our staff is trained in the latest safety protocols and uses proper safety equipment. We are fully insured, which underscores our commitment to the well-being of both our team and your property. Manufacturer Training: We partner with top gutter guard manufacturers who provide specialized training on their products. This ensures that our installations meet or exceed manufacturer specifications and that we can offer comprehensive warranties. Continuing Education: The home improvement industry is constantly evolving. We participate in ongoing education and training programs to stay current with new techniques, materials, and technologies. Customer Service Training: In addition to technical skills, our team is trained in customer service best practices. We emphasize clear communication, transparency, and professionalism in all interactions with our clients.