FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is determined on an hourly basis for most jobs. That said, we do require a 3-hour minimum payment for those specific jobs. We issue a flatrate price for jobs that are not attentive on time, such as moving a (Piano, Hot tub, Pool table etc..). Jobs that require a moving truck may incur higher prices than jobs that do not.
- What is your typical process for working with a new customer?
1.) **Initial Inquiry**: Gather basic details about the move from the customer. 2.) **Consultation**: Discuss the move's specifics and any special requirements. 3.) **Estimate**: Provide a detailed cost estimate and clarify terms. 4.) **Booking**: Confirm the date, finalize the contract, and secure any deposits. 5.) **Pre-Move Prep**: Finalize details, provide packing tips, and arrange materials if needed. 6.) **Moving Day**: Conduct a walkthrough, then load, and transport items. 7.) **Delivery**: Unload and place items at the new location. 8.) **Follow-Up**: Check in with the customer to ensure satisfaction and address any issues. 9.) **Payment**: Finalize payment and handle invoicing. 10.) **Record Keeping**: Update records and maintain documentation.
- What education and/or training do you have that relates to your work?
With no prior education, we have done numerous handyman jobs around the Twin Cities area involving moving. These jobs have included household goods, heavy machinery, auto parts, and more!