FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For cleaning services, feel free to request a free estimate! We accept cash, credit/debit cards, and online payments for your convenience. Please provide at least [24/48 hours] notice for cancellations or rescheduling. Additional charges may apply for specialized cleaning services (e.g., deep cleaning, move-in/out cleaning). Check our website for limited-time offers!
- What is your typical process for working with a new customer?
Respond promptly to customer inquiries via phone, email, or website form. Gather basic information, including the type of cleaning needed and the size of the space. Consultation: Offer a brief consultation to discuss specific cleaning needs, preferences, and any special requests. Schedule a time for an in-person assessment if necessary.
- What education and/or training do you have that relates to your work?
Attended a workshop on Deep Cleaning Techniques to enhance my skills in thorough cleaning methods for residential and commercial spaces. Participated in a Customer Service Excellence course to improve communication and service delivery. Over 20 years of experience in the cleaning industry, having worked with both residential and commercial clients, which has provided me with practical knowledge and expertise. Completed a course in Small Business Management, covering essential skills in budgeting, marketing, and customer relationship management.