FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each project is unique, so we tailor our pricing according to the specific needs and complexities of the job. We provide detailed, no-obligation quotes post thorough understanding and assessment of your project, ensuring there are no hidden costs or surprises. We're proud to offer a 10% discount to veterans, first responders, healthcare workers and senior citizens. Moreover, our pricing is flexible and inclusive of any necessary permits or fees, designed to work within your budget without compromising on the quality of work.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer starts with an initial conversation, either over the phone or in person, where we discuss the scope and specifics of the project. This gives us an understanding of your vision, your expectations, and the practicalities involved. Next, we perform an on-site visit to get a better sense of the space and the potential challenges that might arise. This step is critical for us to provide you with the most accurate and transparent quote possible. Once the project details and the budget are agreed upon, we will draft a project timeline that suits your schedule, detailing the key stages of the work and estimated completion date. Throughout the course of the project, we maintain regular communication, keeping you updated on the progress and addressing any questions or concerns that might come up. Your satisfaction is our priority, and we believe that keeping an open line of communication is key to a successful collaboration. When the project is completed, we conduct a final walk-through with you to ensure every detail meets your expectations and our high standards. Our job isn't done until you're completely satisfied with the result.