FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most services range between 1.5 hrs - 2.5 hrs of labor. So you are talking between $97.50 - $162.50. If parts are needed I will call you first with a price. If it is not worth fixing, we will be honest with you. We do not sell computers but I help over 500 people a year pick out and buy new ones.
- What is your typical process for working with a new customer?
When you come in we have a cart (gurney) to put the computer on. Sadie or I will fill out a form asking you your contact information and a summary of what you are experiencing. It is helpful if you bring in your software, & power cord (laptops). We then let you know that it usually takes between 2-4 business days and if anything is funny we will call. That is it it is easy.
- What education and/or training do you have that relates to your work?
Ray has been doing this since 1976, he helped write some of the MS testing , is an electrical engineer. My background is psychology & the 26 years of working with Ray. I will help you before and after. We will call you about a week later and see if you have any questions.