FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing includes services beyond the actual production. Once the production is completed, post-production begins. Post-production includes color grading, editing, assembly, syncing, scoring, art design, rendering, publication and packaging. Depending on our workload, Post-production can take from 3 to 6 weeks after a production.
- What is your typical process for working with a new customer?
Generally, upon agreeing on the work to be produced and the price to be paid, I draft a contract and present it to the customer for review. Once the language is agreed upon, we meet for a closing at which time a deposit is paid securing the date of service. Depending on the event, we usually require early entry to the venue (one to two hours prior to the start of the event) and about an hour after the event for setup/breakdown. The post production process varies with our bookings and capacity for work. Deliverables are usually published DVD’s in bound cases, which vary according to the package purchased and agreed to in the contract. However, in the case of live streaming, there may or may not be a physical product produced. In any case, we don’t work without a contract.
- What education and/or training do you have that relates to your work?
As a member of SEMPTE, (Society of Motion Picture and Television Engineers), I attend seminars to stay abreast with the latest technology. I also subscribe to video trade magazines and publications and periodically take online courses to update and refresh my skills. We also attend trade seminars to keep abreast of current trends.