FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I always give free estimates to clients to thoroughly go over their needs, wants and budget to make sure I answer any and all questions they may have about the work being performed and the process it takes. I want everyone involved to feel confident and have a complete understanding about details of the job at hand.
- What is your typical process for working with a new customer?
I prefer to set up an initial meet and greet to discuss what needs to be done. I provide free estimates and make sure I’m available for all questions. I like to walk the client through the process, show them visually in home what I’ll be servicing so there are no surprises when it comes time to schedule their work.
- What education and/or training do you have that relates to your work?
I have been in the plumbing industry for the past 15 years. I have earned my Master Plumber and Backflow Licenses. I have also taken numerous higher learning courses to further my knowledge on plumbing, water heaters, tankless water heaters, gas piping and more.