FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
2 hour minimum charge Offer discounts for inhouse moves or few item moves.
- What is your typical process for working with a new customer?
After booking with us, a customer can expect a seamless and hassle-free experience. Immediately, they will receive a confirmation email/text detailing the specifics of their move, including the date, time, and any other agreed-upon details. A week before the move, our representative will reach out to reconfirm details, answer any last-minute questions, and ensure that any special requests are adequately addressed. We pride ourselves on transparent communication, so rest assured you'll be informed every step of the way.
- What education and/or training do you have that relates to your work?
Our crew members undergo rigorous training to ensure top-notch service. This includes: Technical Training: Proper techniques to lift, pack, and transport items safely. Equipment Handling: Safe usage of tools, dollies, and moving trucks. Customer Service Training: Effective communication skills and understanding of customer needs. Specialty Item Handling: Care for antiques, artwork, and unique items. Safety Protocols: First aid, safe driving practices, and maintaining a safe working environment. We believe in continuous learning, so our crew regularly attends refresher courses to stay updated on the best moving practices. (I have done over three thousands of moves since 2012. I have worked with van line companies, furniture stores, and local moving companies. My team has been trained by me so rest assured, you are in good hands.)