FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I typically provide flat rate pricing per job. I can also provide an itemized time and materials invoice if need be. I work efficiently with the jobs I take, regardless of the price.
- What is your typical process for working with a new customer?
Quick greeting with owner. Play with/wrangle dogs a bit. History of issue, length of ownership, etc.. Sometimes I have questions that don't seem to have anything to do with plumbing, they usually do though. Certainty takes time and input. Verbal and written authorization required for all work to be performed. Off to the races!
- What education and/or training do you have that relates to your work?
Licensed Plumber with State of Michigan. Many other industry related certifications and contacts as well.